Guest Ambassador - Xfinity Center

Job Description

THE JOB

The Guest Ambassador will proactively interact with guests by providing information and assistance to promote enjoyable experiences for venue guests. All employees must adhere to established COVID-19 safety regulations and procedures.

WHAT THIS ROLE WILL DO
• Greet guests as they enter and leave the venue and assist guests with venue-specific queries such as purchasing upgrades, fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, and escorting guests to artist meet & greets, and finding lost items.
• Communicate venue information about policies and procedures for guests as they prepare to enter the venue.
• Seek opportunities to create Miracle Moments for venue guests at every show.
• Direct restroom, concessions, and merchandise lines as needed to shorten guest waiting times.
• Check restrooms frequently to ensure lines are moving and alerting cleaning when necessary.
• Assist in resolving guest complaints and direct complaints to appropriate supervisor and/or manager.
• Possibly fill in temporarily with a department to support staffing levels during peak or break times.

WHAT THIS PERSON WILL BRING
• Must be at least 18 years of age
• Prior customer service experience a plus
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

Jobcode: Reference SBJ-gk57yk-3-142-250-114-42 in your application.