Guest Ambassador

Job Description

The Role: The Guest Ambassador will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue. Job Functions: • Communicate venue information about policies and procedures to guests as they prepare to enter the venue. • Look for ways to proactively assist the guest to ensure they have an enjoyable experience. • Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. • Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items. • Direct restroom and concessions lines, as needed, to shorten guest waiting times. • Assist in resolving guest complaints. • Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. • Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. • Report maintenance and cleaning issues to the respective department manager in a timely manner. • May fill in temporarily with a department to support staffing levels during peak or break times. • Greet guests as they enter and leave the venue. May also distribute advertising flyers. • Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary

Jobcode: Reference SBJ-dy7660-3-145-173-112-42 in your application.