Guest Ambassador

Job Description

THE ROLE:

The Guest Ambassador proactively interacts with guests before, during and after events to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.

JOB FUNCTIONS:
• Act as a welcoming, knowledgeable ambassador of the White River Amphitheatre and Live Nation
• Communicate venue information about policies and procedures to guests
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. and venue amenities
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to special events and locating lost items
• Assist in resolving guest complaints
• Direct restroom and concessions lines, as needed, to shorten guest waiting times
• Participate in the venue's sustainability program, which could include sorting waste, collecting recycling and educating our fans about our efforts
• Partner with other crew members at the end of the show to store equipment, clean up and close the venue
• Report maintenance and cleaning issues in a timely manner
• Assist other departments to support staffing levels as needed
• Other tasks as requested

QUALIFICATIONS:
• Must be 16 years of age or older
• Must present unexpired original document(s) establishing identity and authorization to work in the United States
• A clear pre-employment criminal background check is required
• Must be comfortable talking with and proactively approaching guests
• Creative thinker and problem solver
• Excellent verbal, written and interpersonal communication skills (foreign language speakers and ASL interpreters could earn a bonus!)
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork
• Position requires constant standing, walking and/or climbing stairs for long periods of time, outdoors in all weather conditions
• Must attend employee orientation and complete required online training modules

Jobcode: Reference SBJ-g3830q-3-145-69-255-42 in your application.