Full Time Job

Floor Manager

Live Nation

New York, NY 05-26-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
The Concept
Brooklyn Bowl is the ultimate night out, with its groundbreaking integrations of premiere music,16 lanes of bowling, a bar featuring locally crafted beers, and food by the acclaimed Blue Ribbon restaurant group. Located in the beautiful, nineteenth century Hecla Iron Works building, the venue boasts a sound system and amenities that ''no other local rock club can offer'' (The New York
Times). Wearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environment sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer, and food.
''Has a lot that no other local rock club can offer'' -New York Times
''Brooklyn Bowl has quickly become a must play venue'' - Billboard
''…one of the nation's best new music venues'' -Jam Base
''Rock and Roll Heaven'' -Village Voice
''Epic'' –Eater
Job Description
The floor manager at Brooklyn Bowl is responsible for executing and overseeing all floor activities related to service and entertainment on any assigned shift. Specifically, duties include directing and supporting all staff members on the floor to maximize the efficiency and productivity of our staff and making critical decisions and judgment calls in order to ensure the satisfaction and comfort of
our guests. The floor manager must regularly interface with other members of the management team, the floor staff, the kitchen staff, the production staff, the artists, and the guests to execute services and entertainment in the manner set forth by the guidelines of Brooklyn Bowl, most commonly found in the one sheet, but not excluding other sources. Additional duties, including but
not limited to: administrative work, departmental work, staff training, and policies and procedures development are also integral parts of the floor manager position.
Brooklyn Bowl New York
Floor Manager
• Provide direction to the floor staff under the guideline set forth in by the established
protocol of BB's policies and procedures
• Communicate clearly and frequently with the floor staff, management, and kitchen before,
during and after shift to ensure optimal service to our guests
• Assist floor staff as necessary in the performance of their jobs
• Oversee and guide employee/guest interactions to ensure that service is provided in a
manner consistent with the philosophy of BB
• Be a visible presence in the room to both staff and guests, ready to step in and address
issues at any moment
• Be responsible for ensuring guests are satisfied through both team leadership and face-to face
guest interaction
• Resolve any disputes regarding service, payment or other matters on an as-needed basis
• Assist in the planning and execution of daily musical events, special events, and VIP guest
services
• Seamlessly integrate the various aspects of entertainment and service throughout each
shift using guidelines set forth in the one sheet as well as other strategic and proactive
measures
• Participate in the development of managers' notes detailing the day's financial and
qualitative aspects of the venue's operations on each shift
• Ensure quality of food, timeliness of food delivery & cost control during service
• Maintain safety and security of the room and the guests and employees within
• Ensure that lightning, temperature, music, cleanliness and other environmental aspects of
room are appropriate for our guests
• Observe staff and participate in management talent reviews and employee reviews
• Conduct and oversee training of new staff and continuing education
• Assist on an as-needed basis with the management and operations of individual
departments, including service, bar, bowling, security, facilities, production, and training

Responsibilities

Minimum Position Requirements
• Minimum of three years experience in a supervisory/management role in a similar
venue
• Superior communication skills
• Ability to foster long-lasting working relationships
• Ability to manage under pressure and make decisions in real time
• Ability to operate at a high level under the direction of the management team
• Ability to manage multiple operational and managerial tasks simultaneously
• Must possess both solid judgment and be accountable
• Comfortable working environment that is fast-paced with a moderate to loud noise
level
• Available to work full-time, with variable weekday and weekend shifts, both day and
night
• Ability to lift up to 75lbs
• Ability to wear an ear piece for radio communications required
• Ability to handle confidential information and/or issues with discretion and sound
judgment
Compensation
Base salary and incentives will be commensurate with experience.
To apply, please send your resume to rachel.baron@thebowls.com
THE JOB RESPONSIBILITIES LISTED IN THIS DESCRIPTION DO NOT CONSTITUTE THE TERMS OF ANY AGREEMENT OF EMPLOYMENT.
Brooklyn Bowl strongly supports equal employment opportunity for all applicants regardless
of age, ancestry, color, religious creed (including religious dress and grooming practices),
family and medical care leave or the denial of family and medical care leave, mental or physical
disability, marital status, domestic partner status, medical condition, genetic information,
military and veteran status, political affiliation, national origin (including language use
restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical
conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and
gender expression, sexual orientation, or any other basis protected by applicable federal, state
or local law, rule, ordinance or regulation.

Jobcode: Reference SBJ-r71y1q-34-228-52-223-42 in your application.

Company Profile
Live Nation

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.