Field Operations Manager

Job Description

Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We have two offices located in Austin, TX.

The Field Operations Manager is responsible for coordinating and overseeing the execution of onsite client events and festivals operations in collaboration with multiple departments and clients.

WHAT THIS ROLE WILL DO:
• Successfully deploy FGT equipment and services at locations around the world in collaboration with multiple stakeholders. Note: Travel required.
• Establish time-lines and equipment needs for installations and other on-site deliverables in collaboration with Client Operations Managers and clients.
• Execute in field, onsite festival and box office technologies and deployment in conjunction with Client Operations Managers and clients.
• Create, fulfill and ship packing lists for all venues, events and festivals.
• Maintain existing processes and develop new processes as needed to maintain maximum efficiency.
• Maintain inventory of festival assets, including ensuring dirty, dusty and grimy gear returned from festivals is kept in top shape, organized and cared for. Assess loss after each festival and coordinate with Operations and Client Account Managers for coverage of damage from client.
• Provide support and training on FGTs products and services at events and festivals.
• Execute other duties, projects and events as assigned.

KNOWLEDGE, SKILLS & ABILITIES:
• 5+ years of operations experience
• Strong background in client and customer service
• Excellent communication, problem solving, and presentation skills
• Strong technical background, specifically systems administration, networking and installation
• Excellent trouble-shooting skills, including identification, solutions and implementations
• Strong Microsoft Office skills, specifically Excel
• Background in ticketing and/or entertainment industry a strong plus
• Ability to travel and work flexible hours, including evenings and weekends for extended periods of time

Physical Demands
• Must be able to lift and carry up to 25 pounds unassisted
• Must be able to push and pull rolling carts and cases weighing up to 100 pounds unassisted
• Must be able to bend and stoop, kneel, crouch or crawl

Work Environment
• Must be able and willing to setup equipment at remote locations which can be hot, dusty, rainy, wet and muddy over often rocky and uneven ground

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Front Gate Tickets will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Front Gate Tickets also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Front Gate Tickets will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-rzkw02-18-224-58-62-42 in your application.