Fan Experience Team Member

Job Description

Bank of New Hampshire Pavilion (BNHP) is one of the premiere concert venues in the Nation. Voted in the top ten concert venues is the United States by USA Today, 12-time ACM Venue of the Year Nominee, BNHP is the place to work in the summer. BNHP also ranks in the Top 5 of all amphitheatres for both customer and employee satisfaction.

Started in 1996 by the Harding family with a focus on hospitality, BNHP has always been a cut above. In 2018, we entered into a partnership with Live Nation Entertainment - the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This partnership has allowed BNHP to continue to grow, by attracting even more artists to New England!

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

THE ROLE:

The Fan Experience Team Member will interact with Fans and Sponsor activations to create a once in a lifetime experience at our venue. You ARE the show before the show!

JOB FUNCTIONS:

Brand Ambassadors for the venue. First interaction with guests and with that you will deliver smiles, courtesy and assistance at all times throughout the venue.

Entertaining the fans and creating amazing experiences, with surprise and delight giveaways, contests and more

Staff promotional sponsor and venue activations before the show during intermissions.

Assist in setting up staffing and breaking down onsite sponsorship elements, ie., tents, games and other related items.

Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.

Responsible for entering availability 3 weeks in advance through the ABIMM system. Employee is further responsible for communicating with supervisor should that availability change.

Ensuring that time worked is accurately captured through the ABIMM system.
Other tasks as assigned by the Sponsorship/Marketing Department.

QUALIFICATIONS:
• Must be at least 16 years of age

Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, BNHP/Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to making reasonable accommodations, BNHP/Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. BNHP/Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

BNHP/Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. BNHP/Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.

Jobcode: Reference SBJ-d8mznk-3-145-115-195-42 in your application.