Engineer, Quality Assurance

Job Description

Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans!

Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We have two offices located in Austin, TX.

THE TEAM
Our product development team is responsible for designing and building the technical solutions that make up North America's premier festival ticketing platform. We are a modestly sized group that takes pride in the breadth of our product offerings and our ability to deliver timely results. Our products cover (but are not limited to) ecommerce, box office management, marketing and fulfillment services, and on-site access control. With the highly anticipated return of live events on the horizon, we're looking for individuals to help us design and build the next generation of tools for our best-in-class platform.

THE ROLE

The QA Engineer III's responsibility is to help us ensure our customers have the best ticket buying and festival going experience possible as well as supporting internal stakeholders and processes. You will be integral in ensuring a quality product is delivered by testing software and systems, vetting requirements, and working with architects and developers on system performance and reliability. You will be eager to improve upon and innovate our engineering processes, procedures and technologies.

RESPONSIBILITIES:
• Collaborate with Development and Product Management to understand requirements and design test plans that meet company needs with respect to functionality, performance, scalability, reliability, usability, agile implementation practices, and adherence to testing goals and principles
• Review requirements for consistency and testability
• Plan and execute both manual and automated tests
• Design, develop, maintain and refactor test automation
• Identify, analyze, report, track bugs, and drive issues to resolution
• Share knowledge with other test engineers and continuously research industry best testing technologies

KNOWLEDGE, SKILLS AND ABILITIES:

Required:
• 4+ years' experience in Quality Assurance Engineer role testing multi-tiered web applications
• Experience in designing, documenting and executing test cases
• Well-versed in Quality Assurance best practices and methodologies
• Well-versed in software development methodologies, especially Agile
• Demonstrable expertise in designing, developing, debugging, maintaining and refactoring test automation
• Experience testing mobile and peripheral devices
• Extensive experience utilizing Selenium-based automated test frameworks
• Expert level testing and tool knowledge for testing REST APIs
• High working knowledge of SQL
• Experience using Test Case Management tools

Technical Experience:
• Unix/Linux command line, SQL, Git, Docker, Jira, Confluence
• Selenium test automation framework
• REST API, Postman or similar tools
• AWS
- AWS console and services such as cloudwatch, dynamo DB, SQS, SNS, lambda, api gateways
• Appium mobile automation
• Data streams, queue based services, micro-services a plus
Other:
• Passion for product quality and eagerness to learn new technologies
• Excellent communication skills, including presentation, written and listening
• Extremely well organized and works efficiently
• Knowledgeable of new and emerging technologies
• Ability to assess risk and come up with mitigation plans
• Ability to manage multiple projects simultaneously
• Ability to handle pressure and challenging situations
• Ability to work independently and as part of a team
• Ability to work flexible hours, including occasional evenings or weekends when necessary

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Front Gate Tickets strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Front Gate Tickets will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Front Gate Tickets also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Front Gate Tickets will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-g3v0o5-3-145-130-31-42 in your application.