Employee & Guest Experience Manager

Job Description

Job Summary:
• Live Nation Concerts

Live Nation's US Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's ''50 Companies that Care''. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

THE GIG

US Concerts is seeking is seeking an Experience Manager for the USANA Amphitheatre. The Experience Manager will be responsible for administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division-wide goals. This is a seasonal position with an events-based schedule from February to October.

WHAT YOU'LL DO
• In partnership with the venue General Manager, this position is responsible for administering employee engagement, venue staffing and guest service division-wide goals.
• Plan and coordinate processes and activities associated with employee engagement and guest service.
• Partner with the venue's Guest Ambassadors to create encore moments at every show.
• Will be act as the lead in maintaining metrics and sharing information with the corporate office.
• Work with Department Managers and Supervisors to ensure service standards are being communicated pre-event and demonstrated during and post the event.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Will be the venue's brand ambassador and the face of the service culture program.
• Administrator for the guest service, recognition and employee training system(s).
• Administer anniversary service awards and other employee recognition and guest service programs.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the General Manager.
• Lead the end of season employee opinion survey for the venue.
• Research best practices and collaborate with the General Manager to develop venue opportunities to increase employee engagement, increase guest satisfaction.
• Help facilitate new employee orientation.
• Manage applicable venue service program budget and process vendor invoices.

WHAT YOU'LL BRING
• Must be able to maintain composure and organization in an often hectic and loud environment.
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creating solutions.
• 1 years' plus of administrative experience.
• 2-3 years' plus of work experience in a comparable role.
• 1-2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.

If the above description sounds like you and fits your background, apply today!

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

Jobcode: Reference SBJ-d243n2-18-119-248-20-42 in your application.