Director, Software Engineering

Job Description

JOB DESCRIPTION – Engineering Director

Location: Hollywood, CA

Division: E-Commerce Ticketing Integration

Line Manager: Sr. Director of Software Engineering (Sponsorship)

Contract Terms: Full Time / Regular

THE TEAM

The E-Commerce ticketing integration team architects solutions, sells, and manages global and national corporate sponsorship programs with the world's most recognizable brands. This exciting fast-paced team collaborates with facets of both the Ticketmaster and Live Nation business and engineering ecosystems, including ticketing, payments, membership rewards, and brand promotions. Members of the team are passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.

THE JOB

We are looking for an exceptional engineer & leader who has experience building highly scalable services, has the ability to lead projects, and collaborate with many teams onsite and offshore. You will have a significant influence on our overall strategy by helping to define and drive system architecture and spearhead the best practices that enable high availability services. If you have an entrepreneurial spirit, know how to deliver, are deeply technical and highly innovative, and are looking for leadership opportunities, we want to talk to you.
Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed.

WHAT YOU WILL BE DOING
• Work with the multiple teams to build alignment, creating complex strategies to improve the productivity of the associates and improve the quality of software systems.
• A leader, developer and upleveler
• Work with business owners and multiple stakeholders across teams to create technical project plans and launch highly specialized strategic projects.
• A strategic thought leader with a proven track record of leading full stack development teams to deliver loved products to users
• Present complex user research results to stakeholders for understanding gaps and performance issues in the technical web application, business monitoring, metrics monitoring, PCI compliance audits, security compliance audits, and code quality audit participation.
• Monitor the status of identified risks, take corrective actions, and update risk response plans. Track impediment resolution and escalation to closure while maintaining project backlogs and reporting using complex data tools.
• Work with the architecture review board to ensure project artifacts are built in compliance with organization approved standards.
• Allocate and maintain resources, along with resourcing managers, to bring new resources into projects based on the requirements as well as identify developmental opportunities for team members.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Experienced, with 5+ years in an engineering management role, and a Bachelor's degree in Computer Science, or relevant technical experience
• 3 years related people management experience
• Experience managing multiple software development teams
• A great partner who can sense the pulse of a company by working with product peers, cross functional stakeholders, and executives.
• High-volume applications/systems experience
• Professional experience with Spring / REST
• Experience with AWS or other cloud services
• Bachelor's degree in Computer Science or a related technical field, Master's degree preferred

BEHAVIORAL SKILLS/COMPETENCIES
• Hands-on coding experience, in Java, JavaScript
• Ability to bridge the gap between disparate systems and technologies
• Strong experience working in a team and as an individual
• Experience leading/mentoring other software engineers; leading design reviews and architecture discussions.
• Exemplary communication skills (both written and oral), with experience producing technical and design documentation of complex processes.
• Ability to troubleshoot, performance tune and understand java memory utilization in code produced.
• Highly, skilled, curious motivated engineer, who wants to be involved in architecting, scaling, securing and driving multiple projects based on client expectations.
• The candidate should want to be involved in leading application and infrastructure development involving design, planning, estimation, documentation, communication, collaboration, mentorship, launch and support

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-d2pbwy-3-135-219-166-42 in your application.