Full Time Job

Director, Foundation Operations

Live Nation

Houston, TX 07-14-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description


I. Team Member Recruitment, Training, Development and Management Responsibilities:
• Recruitment and Training
• Development of Hourly Team Members
• Development of Foundation Managers
• Discipline/Terminations
• Conflict Resolution
• Ensuring compliance with Workplace Standards
• Communication
• Floor Management Functions
• Weekly Operations call
• Weekly Recap sheets
• Dining tracking sheets
• Nightly operations reports
• Weekly Inventory

II. Ensuring Optimal Guest Experience
• Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP's to instill appreciation for their membership and patronage
• Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues
• Ensures that all special events are executed properly, to the guests satisfaction
• Must possess a solid understanding of the nightlife industry, promotions and industry trends
• Guest Relations & Membership Fulfillment
• Maintain all HOB Standards

III. Enhance Revenue/ Controlling Costs
• Ensure that Food & Beverage COGS, controllables and labor are within budgetary guidelines
• Participates in developing long and short term plans for revenue growth and cost control measures
• Ensures that P&L of unit meets or exceeds budgetary expectations
• Generate/Enhance Revenue
• Oversee Membership Renewal Process
• Create and execute nightly programming that fosters increase in guest count and incremental sales
• Execute on initiatives developed by VIP Services or sales team

IV. Vibe, Atmosphere and Maintenance within the venue
• Creates and maintains an environment of high energy vibe that fits within Foundation Room standards
• Ensures atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor.
• Manages physical plant/facility to ensure proper repair and maintenance
• Maintains Cleanliness standards at its highest
• Has the ability to create programming events both in-house and with outside promoter partnerships to enhance vibe, increase member use of the room and increasing revenue.

V. Essential Personal & Interpersonal Skills
• Capable of maintaining a positive attitude
• Maintains objective view in all circumstances
• Listens empathically to Management and Team Members
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Behaves professionally to maintain/enhance a positive image
• Thinks creatively to produce new possibilities in all areas of operations
• Ability to alleviate volatile situations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the Mission and Values of the company


• Accountability
• Development (self and subordinates)
• Working Relationships
• Judgment
• Quality of Work
• Dependability/Reliability
• Written and verbal communication
• Manageability
• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• High school diploma
• Minimum of 2 years supervisory experience
• Previous experience with managing purchasing, receiving, & inventories
• Previous P&L responsibility and knowledge of accounting techniques

• Some college coursework completed
• 3-5 years experience in up-scale restaurant and/or in a live music club or nightlife industry
• Ability to communicate in Spanish
• Point of Sales experience

Physical Demands/Working Environment:
• Work environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet
• Ability to lift 75lbs using proper lifting techniques for liquor pulls, beer kegs, etc.
• Moderate to loud noise level in working environment
• Able to wear a radio earpiece during the scheduled shift


We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

Jobcode: Reference SBJ-d5zm87-3-236-84-188-42 in your application.

Company Profile
Live Nation

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.