Director, Communications

Job Description

JOB DESCRIPTION: COMMUNICATIONS DIRECTOR

Division: Global Communications

Line Manager: VP, Communications

Contract Terms: Salary, Full-time

THE TEAM

With so much innovation and growth happening at Ticketmaster and within the live events industry, it is an exciting time to join the team. Global Communications is responsible for extending a unified narrative across all internal and external stakeholder groups and has direct oversight of external communications, media relations and employee communication. As the team grows to support our global organization, we are seeking high-performing, collaborative communications professionals to join us.

THE JOB

We're looking for a dynamic, experienced communications professional to fill the Communications Director – North America role. This position will be responsible for creating and executing a cohesive communications strategy supporting our North American business, including B2C communication and our B2B line of business across all major client segments. This is a highly collaborative role requiring confidence to engage and build consensus with functional leaders at all levels. The Communications Director will engage with our Marketplace leaders as well as with the Enterprise line of business, working with our global product marketing, product and tech teams, as well as our commercial sales and B2B marketing organization to develop communications strategies that drive impact.

WHAT YOU WILL BE DOING
• Develop Communications campaigns in support of new product launches, commercial initiatives, messaging platforms and more.
• Manage multiple facets of communications programs including media outreach, messaging, campaign execution, and reporting.
• Collaborate with B2C marketing reviewing content across public facing channels including copy for blogs, social channels and more.
• Collaborate with B2B marketing in developing a content strategy, creating, editing and reviewing copy for blogs, B2B social channels, client newsletters and more.
• Draft, distribute and pitch press releases and other media materials.
• Develop and nurture strong relationships with trade media.
• Identify, support and manage external opportunities for Ticketmaster to support Enterprise initiatives and extend narrative, such as speaking engagements, events and media partnerships.
• Draft and distribute talking points to support the client development organization and operations.
• Interface with Ticketmaster clients, coordinating media announcements and campaigns with communications contacts across teams, leagues and venues.
• Develop and manage award submissions in support of business objectives.
• Support special projects that contribute to Ticketmaster's brand recognition.
• Draft interview and media briefing documents, ensuring adherence to Ticketmaster's key messages.
• Collaborate on broader Global Communications team projects as directed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Minimum of 10+ years of communications experience required, emphasis on media relations, corporate communications, or social media strongly preferred. Experience working in professional sports communications – teams or leagues – a plus.
• Must be an excellent writer and proofreader.
• Exceptional verbal and presentation skills; demonstrated ability to synthesize complex information and present it in a clear, concise and conversational manner.
• Strategic thinker with proven experience of delivering results with impact.
• Strong project management skills, with the ability to prioritize and adapt to rapidly changing business needs.
• Proficiency in MS Office required.

YOU (BEHAVIORAL SKILLS)
• Resourceful, innovative, forward thinking and committed.
• Innovative and creative thinker.
• Passionate and motivated.
• Strategic, organized and solution-oriented.
• Challenges the status quo while understanding the value in the fundamentals.
• Collaborative by nature - team player who is willing to roll up their sleeves to get the job done.
• Outstanding attention to detail and ability to communicate complex topics simply.
• Ability to thrive in a fast-paced and deadline-oriented environment.
• Pays painstaking attention to important details.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-rb6386-18-226-169-94-42 in your application.