Delivery Manager

Job Description

Company: Live Nation

Department: Live Nation International

Location: Angel, London

Reports to: VP Product and Engineering

Working Hours: Full time, permanent

About Live Nation

The Live Nation Digital Tech Team (LNDT) drives the fan experience across 32 international Live Nation sites, covering 51 countries and 29 languages. We are truly responsible for the online face of the business and are the team who help fans discover and buy the tickets they just cannot miss out on. As well as our core business with the Live Nation sites, we support and manage over 200 festival and venue sites who work independently but within our framework and we are required to meet their needs whilst allowing them autonomy.

The Job

You will have experience of guiding, coaching and driving teams to deliver outcomes in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders and colleagues. In this role you coordinate activities within a tech team or multiple tech teams, organizing and standardizing the team's delivery around a set of agreed metrics. You will also deliver and manage unique projects and programs by coordinating the activities of a project/program team to deliver specifics outcomes. You will support the team's agile practice by facilitating agile ceremonies and coaching team members on best practices. You will ensure visibility to strategic work by reporting needed information via global PMO tools and processes.

You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you'll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference.

What the role includes
• Support and coach technology teams on agile methodologies and best practise
• Collect and analyse key delivery metrics to inform areas of improvement and track progress against delivery commitments
• Facilitate agile ceremonies like daily stand-ups, sprint planning and retrospectives
• Organise and standardise delivery of work for one or more tech teams
• Manage and deliver programs by coordinating activities, dependencies and delivery across multiple, related projects that span technology and operational teams and areas
• Provide input on quarterly prioritisation
• Analyse and provide regular status reports that are objective and reflect the true state of progress
• Co-ordinate agencies and external teams to manage and deliver ad hoc projects
• Ensure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes, and support tools
• Collaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility
• Manage escalations either within the team or to sponsors and executives
• Conduct meetings and workshops that encourage attendees to participate and collaborate effectively
• Facilitate planning with teams to generate and develop plans and roadmaps, drawing on a variety of estimation techniques and planning tools

Who you are

What you need to know (or Technical Skills)
• Proven experience within the fields of Project and Program Management, and agile frameworks
• Excellent verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situations
• Able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships at all levels of the organisation, and external vendors
• An excellent understanding of the Agile and Lean frameworks, with the knowledge and experience to critically analyse current best practices for suitability within Live Nation
• Experienced and knowledgeable in Agile and Waterfall methodologies, as well as other forecast and estimation tools and technics
• Qualified in a recognised Project Management methodology (Prince II, PMI, etc)
• Extremely competent in using Microsoft Office, specifically advanced Excel and PowerPoint

Behaviours

The following attributes determine how the role will be carried out and are required to be a success
• Excellent organisational skills and the ability to prioritise tasks and manage expectations
• Excellent leadership skills to lead, inspire and motivate cross-functional distributed teams in various international offices
• Able to present with confidence and lead workshops or structured training sessions
• Pragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driver
• You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organisation
• A self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business context and who facilitates the team to deliver the best solution against the constraints of time, cost and quality

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The Company

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Jobcode: Reference SBJ-g4zn97-3-15-202-214-42 in your application.