Client Project Manager

Job Description

Awesome Job: Client Project Manager

Great Location: IL, AZ, CA, NY

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE TEAM

Client Management Team focuses on working hand in hand with Ticketmaster primary teams and setting up resale clients. The team is responsible to ensure the optimal settings are in place to drive resale client GTV.

THE JOB

Client Project Manager is responsible for planning, overseeing and leading our concerts from start to completion. This role requires interaction with a range of internal and external stakeholders, TM Music team and Live Nation to name a few. This role is expected to accomplish business objectives by monitoring, tracking and mapping out operational performance of our resale enabled concerts by identifying and solving operational performance issues proactively. We are at a turning point in 2021, events are recovering from Covid and it's time for a comeback! This role will be key in our return back to live.

WHAT THIS ROLE WILL DO
• Leading concerts planning and setup sessions
• Coordinating internal resources, within resale and CSS
• Ensuring effective resale inventory availability on tm.com
• Managing relationships with all stakeholders
• Conducting post activation review sessions and creating detailed reports for executive team
• Maintains process / metrics / reporting systems by researching and resolving problems

TECHNICAL SKILLS/COMPETENCIES
• Project management experience (3 years min)
• Written and verbal communication and presentation skills
• Engineering or management degree

BEHAVIORAL SKILLS/COMPETENCIES
• Capacity to manage high stress situations
• Ability to multi-task and manage various activation elements simultaneously
• Attention to detail
• Conflict resolution skills

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-dykqyq-18-223-196-59-42 in your application.