Client Account Manager - Arts & Theatre

Job Description

THE JOB

Role Description

The Client Account Manager specialises in (but not limited to) Theatre & Arts accounts of our clients and system venues by providing a pro-active, customer and business focused Client Account Management solution across Ticketmaster's client base, whilst promoting the highest standards of customer service at all times. The overall aim of this role is to achieve the operational, financial and business objectives of the Company.

Ticketmaster Ireland, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation Entertainment seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

WHAT YOU WILL BE DOING
• To satisfy, retain and develop current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
• To develop and maintain an in-depth understanding of each client's business needs whilst identifying potential new business opportunities or improved efficiencies through the application of new technologies or operational practices
• To take ownership of, and responsibility for the individual Theatre &Arts events.
• To manage events on the HOST and Archtics ticketing systems
• To complete and submit accurate event set-up submissions to Event Programming when necessary.
• To ensure that all event related information is accurate, up to date & accessible across all sales channels e.g. Call Centre, IVR, ticket centres and Internet prior to on-sale and during the life cycle of each event
• To liaise with the Ticketmaster marketing department to ensure that marketing assets are deployed and up to date.
• To develop and maintain effective teamwork within the department across genres, and between the various departments and premises of the Company to include, but not limited to, Sales, Marketing, Event Programming and Customer Service teams
• To ensure that all event related information is communicated speedily and accurately in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
• To manage, process and respond to all in-bound client related communications in an efficient and courteous manner whilst adhering to any agreed service level agreements (internal/external).
• To produce for review, a weekly report of client activity and updates, as directed by the Line Manager.
• To plan, manage and attend event day box offices (venue based) in conjunction with the Operations Manager, and Field IT, as directed by the Line Manager.
• To provide system support and training to clients as required.
• To recognise and embrace the operational requirements of the position through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the line manager.
• To continuously seek ways in which to improve personal, team and business performance
• To comply with all Company policies as directed by the Human Resources Manager to include, but not limited to, the Company's Health and Safety Policy
• To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
• To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and Directors
• To Prepare and deliver client presentations as directed by the line manager.
• To seek out new business opportunities in the Theatre & Arts sector in conjunction with the Business Development team.
• To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or senior management of The Company.

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
• Ticketmaster systems experience preferable
• I.T. literate - Windows Office Suite (Word, Excel and Outlook)
• Proven knowledge of the Theatre/Arts industry.

YOU (BEHAVIOURAL REQUIREMENTS AND LINK TO TICKETMASTER PRINCIPLES)
• A highly motivated and conscientious individual
• Excellent communication, inter-personal and customer care skills
• A pro-active nature to include a flexible approach to hours of work and location of duties
• Ability to use self-initiative as well as work within a team
• Excellent time management skills
• A calm, patient and professional manner
• Confident telephone manner
• Confident in dealing with the general public face to face
• Good organisational skills, with a high level of attention to detail

Jobcode: Reference SBJ-gp0vje-13-58-252-8-42 in your application.