Associate Product Manager

Job Description

Awesome Job: Associate Product Manager

Great Location: CA, AZ, IL, TX, NC

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE TEAM

Ticketmaster's Digital Ticketing team is committed to delivering a first-class experience for fans, users of Ticketmaster's suite of digital ticketing applications and the developers that build and support the features built within. The team designs and delivers a collection of shared components, services, and user experience design and best practices to ensure that Ticketmaster's powerful digital tools are easy to use, integrated, and provide a holistic feature-set to empower a large variety of clients from venues and promoters to sports teams and touring artists.

THE JOB

Associate Product Manager, Global Digital Ticketing will partner across the company and across the globe to identify opportunities to drive client, fan and internal company value through ticket delivery and access control solutions. This person will help to evolve the digital ticketing tools to drive increased fan engagement, security and intelligence, enabling increased ticket sales.

Manage the entire product life cycle from strategic planning to tactical execution. Drive strategy, rollout, and successful utilization of Ticketmaster's Digital Ticketing capabilities focusing on ticket delivery and access control. Partner with client services, user experience and engineering teams to evolve product for the changing needs to the industry globally.

WHAT THIS ROLE WILL DO
• As an Associate Product Manager, you'll be working on Enterprise products, driving unification and cohesion for ticket delivery and access control products.
• Manage the feature development and rollout of Ticketmaster's end to end ticket delivery and access control products.
• Motivate a talented team of engineers to deliver iterative value with every product release.
• Collaborate with Product and Engineering leadership to build a strategic product roadmap.
• Develop feature specifications and acceptance criteria for user stories that are completed comprehensively and on-time.
• Participate in client research to gather client feedback.
• Accelerate value delivery by understanding the needs of the business and incorporating those into the roadmap and each deliverable.
• Develop and track metrics for success, ensuring the team is clear on their objectives every step of the way.
• Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies.
• Ship stable products and scale them with a focus on quality.
• Prioritize and manage high-level business requirements for both internal and user-facing products and services
• Define and maintain roadmaps for multiple product lines, prioritizing team efforts to deliver incremental near-term value while working toward long term vision.
• Collaborate with client support, education and marketing teams to communicate product changes to Ticketmaster's clients and fans and define and track rollout and go to market strategy

TECHNICAL SKILLS/COMPETENCIES
• 2+ years experience in product management in an agile environment.
• Strong technical sensibilities with ability to understand business objectives.
• Excellent communication, documentation and presentation skills, an ability to clearly articulate a vision and to influence others.
• Exceptional quantitative data analysis, critical thinking skills, and an ability to spot trends and derive a strategy from raw data. Strong command of Excel and/or Google Sheets a plus.
• Ability to juggle and prioritize multiple projects simultaneously in a fast-paced environment.
• Self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting.
• Get it done attitude – must be able to solve problems with minimal guidance or unclear requirements. A mindset of being flexible and a desire to win as a team.
• Excellent organization and time management skills.
• Comfortable with ambiguity while determining team direction.
• Proven ability to deliver initiatives from conception through to completion.

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-gx7jw4-3-129-13-201-42 in your application.