Assistant General Manager - MGM Fenway Music Hall

Job Description

WHAT THIS ROLE WILL DO

I. Recruitment, Training and Development of Operations Department Heads/ Managers and Management Responsibilities
• Actively participates in the recruitment strategy and efforts for management and Team Member positions
• Develops direct reports by communicating performance expectations and preparing/conducting timely performance appraisals
• Ensures Discipline/Termination procedures follow all Live Nation guidelines
• Provides conflict resolutions in a positive, effective manner
• Ensures compliance with Live Nation Workplace Standards to maintain a working environment that is free of discrimination and harassment
• Facilitates proper communication and organization in the venue, as well as to and from the Home Office
• Provides overall leadership and support for all music hall, retail and box office staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
• Manages physical venue to ensure proper maintenance and repair
• Oversee Security of entire venue
• Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue
• Ensures that all special events are executed properly, to the client's satisfaction

II. Ensures Optimal Guest Experience
• Creates and maintains community and partner relations that will further the interests of the company and venue
• Fosters positive guest relations/guest experiences in a manner that portrays an energetic, sympathetic image of the venue
• Maintain all Live Nation Standards, guidelines, policies and procedures as outlined in the Team Member Handbook and training materials

III. Enhancing Revenue/Controlling Costs
• Participates in preparing annual budgets, in conjunction with GM and Home Office
• Participates in developing long and short-term plans for revenue growth and cost control measures
• Ensure systems are in place for all cost controls/inventories
• Ensure that Food & Beverage COS, controllables and labor are within budgetary guidelines

WHAT THIS PERSON WILL BRING

Required:
• Responsible Alcohol Awareness Training Certification or Equivalent (State or County Licensee or Certification Requirement)
• Bachelor's degree in business or related field
• Minimum 5 years experience as a general manager in a hospitality related business
• Minimum 5 years experience running night of show events.
• Flexible Schedule (days/nights, weekends, and holidays)
• Tolerance of all cultures, music and art forms.

Preferred:
• College Degree in related field
• Point of Sales knowledge
• Interest in wines, spirits, and Mixology
• Interest in Night Life
• Cash handling experience
• Experience recognizing valid ID's
• Experience in a live music environment

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-rzz0wn-3-137-164-241-42 in your application.