Artist & Promoter Relations Manager

Job Description

Awesome Job: Artist & Promoter Relations Manager

Great Location: West Hollywood, CA

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE JOB

The Artist & Promoter Relations Manager plays a critical role in the tactical management and execution of the suite of premium offers and custom programs for Ticketmaster Music. Once tour-based programs are approved by an artist, the Artist & Promotions Relations Manager assesses the level of complexity of the tour and assembles the appropriate teams and resources to successfully launch, run and report on the tour-based programs.

The Artist & Promotions Relations Manager acts as an advocate of the artist within Ticketmaster, representing their interests, making decisions on their behalf, and working within Ticketmaster to meet/exceed the established goals for the tour. This role is also relied upon to be a valuable resource in assessing the viability and success of tour offerings, as well as to provide critical insight into the touring business as a whole

WHAT THIS ROLE WILL DO
• Manage, and make effective decisions related to, the introduction, implementation and execution of national ticket-sales projects (e.g. Platinum tickets, national fan club presales/bundles, artist presales, VIP ticket sales, digital ticket implementation, value-added offers, merchandise offers, and other non-traditional programs)
• Work with clients to establish goals for each tour project, communicate them internally, and monitor progress towards those goals
• Manage cross-functional groups, including, but not limited to, marketing, finance, event operations, legal, product teams, data teams, and others, to initiate and execute these projects within the constraints of tight, and often fluid, time deadlines
• Work closely with clients to introduce and educate them on various Ticketmaster programs/tools that affect tour performance, such as, but not limited to, SafeTix, SmartEvent, Verified Fan, TM+, and TM1.
• First line support of day-to-day client needs; take the lead in managing and motivating different team members toward meeting client expectations regarding tour objectives and outcomes
• Ensure correct, timely and accurate delivery of various reports, such as but not limited to, customer data files and financial reports as needed by clients
• Assist with administrative departmental functions such as monthly reporting, invoicing, and information gathering, as needed
• Collect tour data and analyze results to ensure consistent positive outcomes for Ticketmaster and its clients
• Advise and consult with clients, agents, artist management and other key stake holders on creative and strategic solutions for increasing ticket sales

TECHNICAL SKILLS/COMPETENCIES
• Bachelor's degree and 3+ years of music industry experience
• Previous experience at a ticketing company, music label, management company or talent agency preferred
• Self-starter, with a bias toward action and execution
• Passion for music
• Must be proficient in Excel, Powerpoint, Word and Outlook. Salesforce experience a plus.
• Must be able to think through, evaluate and solve problems logically and efficiently.
• Must have exceptional organizational skills and meticulous attention to detail.
• Must conduct all matters and communications in a professional and courteous manner as a representative of the company.
• Must be a proactive problem solver, instilled with a sense of urgency for projects large and small.
• An understanding of marketing (especially digital and social media marketing) for music artists is a huge plus
• Demonstrated ability to manage cross-departmental projects, for teams working towards the same goal

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-rzknzn-3-143-168-172-42 in your application.