Data Analyst, Strategic Account Success

Job Description

Awesome Job: Data Analyst - Strategic Account Success

Great Location: Hollywood, CA USA

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE TEAM

The Strategic Account Success team is new within the Ticketmaster North America Sales organization. This is a unique opportunity to be a founding member of a team chartered with supporting and driving value for Ticketmaster's most strategic accounts.

THE JOB
Our new team is looking for a hard-charging Data Analyst to envision and build our analytics capabilities around the core metrics driving account success. This collaborative role will query/pull data from multiple databases, QA data, and research and implement innovative ways to measure account success. The ideal candidate will also be skilled in creating dashboards and reports that track and prove value creation in a format that is easily accessible and understood by the business.

WHAT THIS ROLE WILL DO
• Handle large transactional and web data sets to help provide analyses covering ticket sales, marketing attribution, site analytics, incremental revenue streams, New-To-File, chain of custody and customer lifetime value
• Handle data from Salesforce.com and other internal datasets tracking product engagement, account touchpoints and other metrics around client account activity.
• Analyze and translate those data sets to measure performance and provide actionable insights identifying opportunities to prove (and improve) Ticketmaster's value proposition for our clients.
• Collaborate with business stakeholders to understand their objectives, gather their requirements, and define metrics that help measure performance
• Monitor and manage key databases to identify and fix any data integrity issues discovered
• Compile, consolidate and validate data from multiple sources into digestible formats
• Manage day to day reporting needs and support ad hoc data requests
• Create databases (SQL) and build dynamic dashboards to track key KPIs
• Work to ''democratize'' data, pushing it closer to business leaders and looking for areas to optimize and automate.

TECHNICAL SKILLS/COMPETENCIES
• Bachelor's degree required
• Able to write and run SQL queries to pull data required
• MS Excel expertise – lookups, pivot tables, dynamic charts and tables required
• Experience in relational databases required
• Experience with BI reporting tools such as DOMO, Tableau or MicroStrategy preferred
• Experience with Saleforce.com reporting tools preferred.
• Experience in data QA preferred
• Experience with mixed data sets – transactional, consumer, web, product usage, and account-based preferred.
• At least 1 year of business experience analyzing large data sets to successfully drive conclusions
• Prefer degree in quantitative field, such as Applied Math, Statistics, Engineering, or Computer Science
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

BEHAVIORAL SKILLS/COMPETENCIES
• Builder: We are creating new capabilities for Ticketmaster and may not have all the systems and tools and people in place. Be comfortable with that level of ambiguity and thrive on the challenge of driving the business and the function forward while building underlying capabilities.
• Creative Thinker: The role is not just about managing within predefined bounds; it's also about thinking outside of the box and introducing novel solutions. We value innovation and want someone who is comfortable challenging the status quo.
• Influencer: The role will not control all the resources that will make initiatives successful. We respect members who can work within a matrixed system and are motivated by understanding what makes others successful.
• Motivator: The role will require energy, optimism and a desire to deliver every day on behalf of our strategic accounts and fellow Ticketmaster team members.

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-rnbm0o-3-145-186-6-42 in your application.