Administrator, Privacy

Job Description

Administrator, Privacy

Company: Live Nation Entertainment

Department: Privacy

Location: Angel, London.

Reports to: Senior Manager, Privacy

Contract Type: Fixed Term (Maternity Cover – expected approx. 12 months)

About us

Live Nation Entertainment is the world's largest live entertainment company. With over 550 million fans and operations in over 40 countries, we manage some of the world's biggest artists, produce some iconic music festivals, oversee world leading venues and, through Ticketmaster, operate one of the largest ecommerce sites.

The team
Our global privacy team operates out of London, Los Angeles and Germany and is made up of a diverse group of people with skill sets from Legal, Risk and Technology backgrounds. Supported by a network of Privacy Champions across the globe, our team is passionate, hardworking, and collegiate. We create a fun working environment and atmosphere, focusing on doing right by our fans as much as we focus on professional development and creating an open working environment. Working at the crossroads of technology and the fast-paced world of live entertainment, no two days are the same. Our global privacy office is well respected within Live Nation and considered a trusted partner to the wider business.

Job purpose
Our goal is to maintain the trust and confidence of our fans, artists, employees and partners.
Our handling of personal information is designed to put the individual in control, putting them at the centre of all that we do. As Administrator, you will have the opportunity to as a part of a dynamic, friendly and experienced global team on privacy issues impacting Live Nation Entertainment's businesses and offerings across the globe.

The purpose of the role is to manage the intake of fan rights across the globe, utilizing Live Nation Entertainment's fan rights platforms including Zendesk and OneTrust. Ensuring fan rights are triaged, actioned and responded to within the required legal timeframes. The role will also involve supporting the Global Privacy team with administrative actions including research, meeting scheduling and the creation of presentations.

Role description

Key accountabilities include:
• Manage the intake queues daily and triage requests into the corresponding fan rights categories, including access, erasure and unsubscribe.
• Action the corresponding requests based on the fan rights such as erasures in the privacy portal, compiling access requests and liaising with support teams with unsubscribing customer accounts.
• Supporting CCPA fan rights process in OneTrust Fan Request module.
• Escalating privacy queries to the privacy office for response.
• Monitoring completed privacy requests and responding to fans using pre-approved responses to ensure GDPR and CCPA time periods are adhered to.
• Supporting the privacy office with operational privacy activities including research, PowerPoint creation and administrative responsibilities supporting the global privacy office.

Key qualifications
• Experience in a customer-facing role, with a passion for getting the best resolution for the customer. For example, experience as a Customer Services agent or data analyst would be seen as an advantage.
• A basic understanding and awareness of privacy requirements is a big plus, however full training will be provided for the right candidate
• Adaptable, diligent and works with initiative
• Strong attention to detail, with the ability to manage
• A can-do attitude with a proven track record of bringing business stakeholders onside

The Company

Live Nation is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

Jobcode: Reference SBJ-g39185-18-221-146-223-42 in your application.