Front Of House Operations Manager

Job Description

WHO ARE YOU?

Do you enjoy dance music? Do you excel at festival operations? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of the operations space. Is this you? Read on…

THE ROLE

The Front of House Operations role will begin primarily with responsibility of overseeing operational elements of Insomniac festivals and concerts domestically. It will incorporate several phases and training to achieve growth within the Operations department. This is not a remote position.

RESPONSIBILITIES
• Support the Operations Department, specifically the FOH team, supporting when necessary, and often leading independently for assigned festivals on the Insomniac calendar
• Manage and oversee all departments that fall under Front of House; including but not limited to – ADA, Box Office Operations, Exterior Operations, On-Site Amenities & Services, Shuttles, & Wayfinding
• Collect quotes, estimates, and invoices and oversee the Front of House (FOH) budget for festivals, and work in partnership with the production finance team to maintain up to date information for Festival Producer and executive team review
• Oversee all FOH load-in operations, ensuring that FOH departments and vendors have the resources they need to carry out their operations
• Oversee advance process for all FOH vendors, teams, and staff including credentialing, meals, site assets and equipment, and other Site Production requests
• Work with Site Production to ensure all FOH departments and vendors have enough workspace on-site while also effectively designing all production and site boneyard compounds
• Design festival credential plan with Back of House Manager and Box Office Manager
• Communicate with IT lead to make sure all RFID portals and deployment are in tandem with the credential plan
• Work closely with exterior operations, parking, traffic, and local DOT teams to find solutions for all festival parking and traffic plans
• Co-manage the health and safety (police, fire, medical) and security deployment budgets
• Support the H&S/Security team with necessary equipment and staff logistic coordination on-site
• Ensure that the traffic and/or parking plan is executed, and that maps and instructions are properly communicated to all staff, artists, and Headliners, via the BOH and marketing teams
• Work closely with signage team on advancing, designing, and placement of festival wayfinding signage, and general FOH signage elements
• Coordinate guest shuttle operations with various shuttle companies to ensure a smooth integration into the festival traffic and parking plans
• Work extensively with BOH Operations (Staff) team on implementation and on-site tasks when needed
• Partake in site walk-throughs to become familiar with the developing site plan while keeping a strong focus on the proposed FOH operations plan
• Ability to lead multiple vendors and team leads within the FOH Ops department
• Brainstorm new festival experiences and operation ideas
• Stand in for Festival Producer when necessary for meetings, walk-throughs, etc.
• Submit invoices to accounting for all operational assets and track on settlement files
• Recruit, train and onboard members on the team both directly and partnering teams
• Other special projects and tasks as assigned as needed
• Frequent travel will be required (economy)

QUALIFICATIONS
• 8+ years of experience in event and festival planning/operations
• 10 years of people and team management experience
• Proficient in budgeting, reconciling and analyzing event operations excel spreadsheets

WORK ENVIRONMENT
• Must be able to tolerate loud noise levels & busy environments
• May work in drastic temperature climates
• Must be able to lift up to 75 pounds occasionally
• Must be willing to travel to work during evening, holiday and weekend hours, as required, to meet deadlines
• Must be comfortable with extended periods of working on-site for events away from home during Load In, Event, Load Out

Applicants for employment in the US must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Jobcode: Reference SBJ-gqqz4x-18-118-7-85-42 in your application.