Assistant, Corporate Events
Endeavor
Beverly Hills, CA
WHO ARE YOU?
Do you enjoy dance music? Do you excel at social media and community engagement? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of the social media space. Is this you? Read on…
THE ROLE
Insomniac Events is looking for a Community Engagement Coordinator who is email based customer service experience to handle a high volume of customer service-related questions, comments, and requests across festival and brand social media channels. This role will consist of off-hours, remote, and overnight work (schedule varies and will be determined by the needs of social team). Ideal candidate will have experience posting on public-facing social media channels, interacting with fans or customers while utilizing brand voice, and have knowledge of Insomniac brands, festivals, themes, and values. This position reports to a team of social media coordinators and the Social Media Manager.
RESPONSIBILITIES
• Monitor various email inboxes, direct messages, and all direct customer inquiries regarding festival questions, ticketing issues, lost and found, prohibited items, etc.…
• Constantly monitor comments for issues and questions.
• Engage with headliners leaving positive comments to balance out questions and complaints
• Escalate issues to main Headliner Experience team and department heads when appropriate
• Use appropriate brand voice to interact with fans and customer
• Monitor platforms for safety issues and concerns while possessing awareness when to escalate concerns to proper stakeholders
• Act as liaison between Social Media and Marketing teams, Headliner Experience teams, operation and production teams to actively address and solve issues, comments, and complaints
• Leave no public-facing question or issue unanswered
• Additional tasks to be determined in real time by Social Media, Operations, Production, and Headliner Experience teams
QUALIFICATIONS
• Must have college degree or 2+ years of relevant experience in customer service
• An in-depth understanding of electronic music, festival culture, and the live music space
• In-tune with local music scene, venues, and nightclubs
• Organized self-starter with meticulous attention to detail
• Knowledge of Facebook, Facebook Live, Twitter, Instagram, Instagram Stories, Snapchat, Google+, Tumblr, Pinterest, YouTube, and other live streaming apps and social media platforms
• Experience in social media management/monitoring tools such as: HootSuite, TweetDeck and Sprinklr
• Proficient in grammar, copywriting and asset selection
• Must have basic knowledge of Adobe Photoshop, GIF creation, and other content creation apps.
• Experience working on-site at concerts, music festivals, or other large-scale events
• Ability to work overnight, off-hours, and react appropriately to time-sensitive situations
WORK ENVIRONMENT
• Must be able to tolerate loud noise levels & busy environments
• May work in drastic temperature climates
• Must be willing to work during evening and weekend hours, as required, to meet deadlines
Applicants for employment in the US must possess work authorization, which does not require sponsorship by Insomniac for a visa.
Jobcode: Reference SBJ-r1y25m-35-153-156-108-42 in your application.
Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.