Senior Product Manager - Messaging Systems

Job Description

We are looking for a Senior Product Manager to lead the development of a common application service backend that powers the customer messaging and interactive feature sets for multiple streaming services, including Disney+ and Hulu.

The team's charter is to make material impact on core engagement and business metrics through:
• Delighting customers with outstanding user experiences at par with the world-class content that our services provides
• Ensuring a consistent user experience through developing highly scalable, operational, and dependable platforms
• Innovating on (and enable innovation of) new user experiences

WHAT YOU'LL DO

As Senior Product Manager - Messaging Systems, your initial focus area will be the customer messaging platform, a crucial part of the holistic user experience. You will work closely with engineering to design a messaging platform for both off-app (email and push) and in-app messaging that is both conducive to innovation across the organization and highly reliable and scalable. You will also be given the opportunity to innovate on new messaging platform capabilities and user experience to impact customer engagement.
• Define the roadmap for the messaging platform both at a granular level and at a origination level (by inventing new core capabilities)
• Collaborate with engineering and project management for the delivery of the roadmap
• Evangelize the messaging platform across the organization, both towards enabling the delivery of user experiences as well as inciting innovation of user experiences
• Monitor and push the envelope for messaging SLAs and other delivery metrics, operational efficiencies, and engineering velocity
• Explore and voice new concept ideas for the whole of the Consumer Messaging team beyond your assigned product area

This role is highly cross-organizational and cross-functional. You will be expected to be comfortable collaborating with a wide breadth of colleagues from different functions (from legal to marketing to customer service to engineering) as well as peer product managers from different domains (discovery, commerce, identity, etc...).

WHAT TO BRING
• Bachelors in a technical field (or equivalent work experience), MBA preferred
• Product management experience for large-scale consumer products (streaming entertainment preferred) for 5+ years including the authoring of product requirements and contributing to in-depth technical architecture documents
• Keen practitioner of user-centric and data-centric driven design and decision making
• Good understanding of the product domain and it's related technologies including but not limited to email, iOS/Android/Browser push notification, audience targeting and segmentation, and consumer living room apps, mobile apps, and web experiences
• Excellent oral, written, and presentation abilities with experience communicating to at least the VP/SVP levels
• Experience in collaborating with internal legal and marketing stakeholders and external partners & vendors
• Fluent in agile development methods and JIRA
• A go-get-em tiger attitude with a healthy sense of humor!

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Jobcode: Reference SBJ-roezmp-18-217-60-35-42 in your application.