Product Manager, Self-Service

Job Description

SUMMARY

Hulu's Viewer Experience (VX) is seeking an Associate Product Manager who will be an outstanding addition to our Community team! In this role, you will be responsible for writing product requirements and user stories, maintaining a detailed backlog, and guiding the development of features across community.hulu.com. The right person for this role is a natural collaborator with a strong attention to detail, who can spot opportunities to efficiently improve and shape our fast-growing community. Are you someone with a deep appreciation for online communities and a passion for building great experiences for customers? If so, we believe this could be a great role for you!

WHAT YOU'LL DO
• Assist in defining requirements and prioritizing roadmap items for the Hulu Community, based on the needs defined by the Community Engagement Team, data analysis of the current experience, market trends and customer feedback
• Partner with Hulu's Product Design team to identify usability issues and write requirements that inform the visual design of the Community
• Partner with developers, project managers, and Salesforce analysts to build, test, and deploy updates
• Collaborate with Legal and Security to ensure the Community site and its features are operating in accordance with Hulu standards
• Conduct data analysis to understand usage of the forum and identify top opportunity areas to drive more engagement
• Act as point of contact when Community bugs are surfaced by customers or internal teams

WHAT TO BRING
• Bachelor's degree
• 1 year of product management or equivalent tech experience; proven ability to use technology to help drive business outcomes
• Familiarity with social media and online communities; able to identify standards and differentiators
• Strong written and verbal communication skills, ability to simplify complex concepts
• Ability to be meticulous and analytical in everyday tasks
• Ability to collaborate cross-functionally

NICE-TO-HAVES
• Salesforce product experience (especially Ideas, Community, or Service Cloud)
• Experience in digital customer support

Jobcode: Reference SBJ-gpmy89-18-117-165-66-42 in your application.