Bi-Lingual Viewer Experience Advocate

Job Description

Bi-lingual VXA Contractor

Attention San Antonio market, HULU is hiring for their Customer Support Team''! **MUST live in San Antonio**

Note: Temporary remote position that will transition to in office. Contract-to-hire possibility

Hulu's Viewer Experience (Customer Support) team is seeking a Bilingual Viewer Experience Advocate (Contractor) who will be an exceptional addition to our Viewer Experience team. As a Bilingual Viewer Experience Advocate (Contractor) at Hulu, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers' needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.

Please only apply if you can speak and write fluently in both Spanish and English.

For example, if you can't understand the following paragraph (or write something similar in terms of complexity), you might want to think twice about applying to this position:

¿Crees que eres capaz de evaluar tus conocimientos de manera subjetiva? No te conocemos, pero hay investigaciones que nos hacen pensar que hay una alta probabilidad de que tiendas a sobreestimar tus habilidades. A eso se le llama el efecto Dunning-Kruger y debido a la existencia y prevalencia del mismo, no debemos darle mucha importancia a quien nos diga que es ''muy bueno'' en algo hasta que no pruebe lo contrario.

WHAT YOU'LL DO
• Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation
• Provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
• Give accurate and real-time responses to viewer inquiries

WHAT TO BRING
• Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs
• Strong written and verbal communication skills in Spanish
• Excellent typing, phone, and computer navigation skills
• The ability to use proper punctuation, grammar, and spelling in all written communications (both in English AND Spanish)
• Good comprehension and documentation skills
• Ability to navigate the Internet, email, and Instant Messenger
• Familiarity with digital streaming services and devices
• Have a positive, can-do attitude. You're flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
• Communicate effectively and professionally with others, from viewers to fellow advocates
• Strong time management skills to ensure productivity in alignment with department standards
• Value accountability across the board and take ownership of issues from start to finish
• We are open 365 days a year (open holidays) with 24 hour support
• Must have access to dependable transportation
• High school diploma, plus one or more years of experience in customer service
• Minimum six months previous experience in a customer service or technical support role in a call center

NICE-TO-HAVES
• Proficiency in the following tools: Microsoft Outlook, JIRA, Chrome, Cornerstone, Hulu.com website
• Ability to maneuver effortlessly through various digital communication channels to provide viewers with prompt, courteous and accurate information
• Be able to multi-task and have strong interpersonal skill
• Demonstrates clear and concise communication
• Maintains poise and professional attitude during high volume

Jobcode: Reference SBJ-rnkj93-3-129-13-201-42 in your application.