E-Commerce Operations Manager

Job Description

Why Hearst Magazines?

Hearst Luxury Collection is looking for an E-Commerce Operations Manager to manage operations and vendor partnerships in support of long term, profitable growth of the drop-ship marketplace business through strategic e-commerce initiatives. Reporting to the E-Commerce Director, you will use your experience in e-commerce operations to partner with a huge variety of multi-category designers and vendors to ensure a best-in-class shopping experience for our customers. You will have the opportunity to collaborate with some of the most passionate and creative team members in the entire industry. You will have the opportunity to collaborate with some of the most passionate and creative team members in the entire industry.

Your impact:

Join our team at the Hearst Luxury Collection as we build The Tower, the e-commerce marketplace from the editors of ELLE, Esquire, Harper's BAZAAR, and Town & Country. The Tower is a unique hybrid of content and commerce. We are the ultimate lens of Discovery. A highly curated vision from the world's most compelling minds. The Tower is a store like no other, offering an elevated environment to showcase brands via four unique titles on a centralized platform. The Tower's editorial authority differentiates us from other ecommerce sites, and allows us the opportunity to discover niche brands and create exclusive merchandise offerings for an unparalleled shopping experience. Leveraging 153 years of Harper's BAZAAR editorial authority, our team works closely with boutique marketplace retail partners and 20+ affiliate partners to bring consumers the very best products every season. Please note: For consideration, resumes must be submitted in PDF format with a cover letter, salary requirements, and a link to a portfolio of work.

What you'll do:
• Oversee day-to-day functionality and operations of the website, ensuring white-glove luxury shopping experience for every customer
• Manage on-site merchandise and execute inventory management workflows, ensuring assortment freshness and product health by removing unavailable products and communicating opportunities to editorial and e-commerce teams
• Develop and implement monthly reporting on product availability and opportunities for category and brand growth
• Support e-commerce and customer service teams by ensuring conversion capture with product swaps or styling recommendations
• Grow and support VIP customer segment with customer-facing communications and vendor-facing fulfillment management
• Own vendor partnership relationships, working with cross-functional teams to identify quarterly merchandising and content priorities
• Maintain a comprehensive understanding of vendor policies to coordinate with cross-functional teams, keeping website and customer expectations aligned with shopping, delivery, and returns experiences
• Prepare and communicate quarterly vendor operational reviews to continuously optimize and improve vendor performance while growing vendor business on-site
• Partner with editorial and e-commerce teams to identify, conduct outreach, and onboard new vendors in regional markets
• Identify opportunities for cost and process savings and continuously optimize based on business goals
• Actively monitor daily data flow between front-end, order management, vendor and financial systems, working with cross-team partners to resolve any discrepancies and issues
• Report on order fulfillment KPIs continuously, translating into executable actions for e-commerce team and vendors accordingly. These include status and timing reports on fulfillment, returns, cancellations by vendor
• Present and deliver commerce KPIs to internal stakeholders and external vendor partners on a weekly and monthly cadence

Who you are:
• You have 3-5 years of relevant e-commerce experience
• Preferred experience in multi-brand marketplace or drop-ship businesses
• Experience with Magento platform highly preferred
• You have a flexible, approachable attitude with creative problem-solving skills and a collaborative approach to challenges
• You have a keen interest and understanding of fashion and luxury in a retail environment
• Demonstrated initiative and ability to work independently
• Exceptional verbal and written communication skills
• Strong quantitative and qualitative analysis skills
• Proven multi-tasker with the ability to manage several projects simultaneously under tight deadlines and accommodate rapid changes
• Strong attention to detail
• Proficiency in all Microsoft programs with a strong emphasis on Excel

As part of its continued efforts to maintain a safe workplace for employees, Hearst Magazines requires that all employees who receive a written offer of employment be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law. Hearst Magazines will consider requests for reasonable accommodations on an individual basis in accordance with applicable legal requirements.

Jobcode: Reference SBJ-gx9mxz-3-128-199-162-42 in your application.