Sr. Director, DTC Research

Job Description

The Daily

The Senior Director will lead a suite of global Tracking studies (Brand, Consumer Funnel, and UX) and Customer Service (CSAT) research for HBO MAX and discovery+. They will lead a team of 4+ and work closely with stakeholders and Research colleagues to understand top business issues to ensure appropriate research is being conducted to provide consumer insights and survey findings are appropriately reflective of business issues. Strong ability to synthesize and present findings from multiple work streams into strategic implications is needed, as well as strong leadership skills to be able to manage numerous projects at once, across 17+ countries.

The Essentials
• Meet with client groups to determine business issues, assess information needs and determine research priorities.
• Proactively design studies and reporting, including quick turn-around weekly deliverables.
• Lead the research study process including vendor relationships, timelines, analytic plans, questionnaire development, analysis and deliverables.
• Evaluate and summarize research results; develop insightful and actionable recommendations and present findings.
• Present research to stakeholders in a story-telling approach with concise and actionable findings and implications.
• Partner with Data Science to cross survey-based data with internal data sources for holistic results.
• Manage, develop and support assigned staff of 4+.
• Build and establish strong relationships internally & externally.

Requirements
• Bachelor's Degree required. Previous entertainment or streaming video experience preferred
• Minimum of 10 years of primary consumer market research experience, with a focus on quantitative
• Prior experience developing and managing tracking research, particularly brand and customer
• satisfaction research
• Strong knowledge of a broad range of quantitative and qualitative research techniques and
• methodologies
• Strong analytical and problem-solving skills and strategic thinking ability
• Ability to synthesize information and produce insightful and accurate analyses and recommendations
• Ability to effectively influence and communicate cross-functionally with all levels; exceptional verbal and written communication skills.
• Ability to work in a fast-paced high-pressure environment without sacrificing accuracy and attention to detail; strong project management skills are essential.
• Excellent organizational skills and attention to detail
• Flexibility to adapt to changing and growing environment
• High degree of integrity and professionalism and strong commitment to quality and accuracy
• Strong proficiency in Microsoft PowerPoint, Excel and Word
• Proficiency in statistical analysis software tools (e.g. SPSS)

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. $145,250.00 - $269,750.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@wbd.com.

Jobcode: Reference SBJ-gxzo5q-18-118-120-109-42 in your application.