Business Operations Manager

Job Description

Business Operations Manager (Product Performance QA/QC, Night)

Find out more  at HBOMax.com .

The Team

The Business Operations team builds connective tissue for HBO Max, empowering our cross-functional partners with the tools, processes, and structure they need to do their best work. On the daily, we partner across all teams in the organization to enhance processes, drive efficiency and create visibility. We are versatile, flexible, and diplomatic, proactively identifying opportunities to support our cross-functional partners by improving BAU operations and tackling new strategic initiatives in an ever-evolving environment.

The Job

The Business Operations Manager (Product Performance, Night) will lead a 24x7 team of Product Performance specialists that will review the consumer-packaged product across all HBO Max platforms and devices, before and after each publishing cycle. This person will work closely with Content, Design, and other upstream teams, manage the Publishing QC and QA workflow, and respond to incidents and requests after-hours. This role works nights and weekends.

The Daily

Biz Ops' roles and scope will evolve as the business does - adaptability and a wholehearted willingness to pivot and take on whatever is needed is essential.
• Lead the 24x7 team of Product Performance Specialists that QC the video, audio, caption, image, and metadata assets for all HBO Max content
• Log, triage, and escalate issues to be fixed upstream
• Track and document daily progress of QC'ed assets for new and upcoming releases as well as library content
• Engage with the editorial team and PMs to receive content prioritization and placement and schedule / place content and campaigns
• Work within the scheduling tool to create strategy and business requirements for the tech team, solutioning work arounds and moving forward the strategic vision
• Able to respond quickly to after-hour/weekend requests for editorial and marketing initiatives due to breaking current events or timely campaigns
• Support the core Publishing Strategists team by scheduling and publishing assets for HBO and HBO Max within the internal HBO scheduling tool
• Coordinate with the Editorial, Design, and Project Management teams to maintain synergy and awareness to meet deadlines for all parties involved

The Essentials
• 4+ years of experience in QA and QC, especially in the video streaming industry or tech entertainment world
• 2+ years of people management experience, with the ability to evaluate performance and assign projects accordingly
• Extensive experience in distinguishing between different video/image/audio profiles, with a keen eye and ear to confidently detect anomalies in product
• Experience in content or product publishing, ideally with deep knowledge of content management systems and scheduling tools
• Knowledge of the competitive landscape across SVOD, AVOD, and OTT services, as well as deep knowledge of Content Management Systems
• Hands-on experience with a multitude of video streaming devices, such as desktop, iOS, Android, tvOS, AndroidTV, etc

The Perks
• Exclusive WarnerMedia events and advance screenings
• Paid time off every year to volunteer
• Access to well-being tools, resources, and freebies
• Access to in-house learning and development resources
• Part of the WarnerMedia family of powerhouse brands

WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Now, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC

Jobcode: Reference SBJ-gq6801-3-144-42-196-42 in your application.