Full Time Job

AVOD Content Operations Manager


Culver City, CA 09-14-2021
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

The Job:

The AVOD Content Operations Manager will be responsible for managing content operations processes to support HBO Max with Ads. The ideal candidate has experience working within digital content operations, is comfortable working with a variety of platforms/systems in a high-volume operational environment, and can dynamically learn new business and technological constructs as needed. Ad supported streaming video, media supply chain, and content metadata experience is strongly preferred. In this highly cross-functional role, you will manage activities amongst stakeholders within Ad Ops, Ad Sales, Ad Tech, Business Affairs, Content Ops, Content Strategy, Digital Ops, Media Supply Chain, Product Experience, and various Direct-To-Consumer teams throughout WarnerMedia.

The Daily:
• Provide ownership and effective end-to-end management of all HBO Max with Ads content operations activities across all internal and external stakeholders
• Manage ad supported content assets from internal and external partner delivery through scheduling, publishing, and confirmed availability on platform
• Lead incident management resolution for all HBO Max with Ads content operations issues, proactively sharing details on impact and expected resolution
• Coordinate testing, feedback and troubleshooting for partner asset deliveries for ad serving, video playback, and all content metadata-driven activities
• Develop processes, leveraging and evolving existing systems, to monitor and communicate current asset status to all relevant stakeholders
• Create structure and process to support the increased operational complexity required to support the evolution of ad formats, product features, content deals, and rights exceptions within HBO Max with Ads
• Coordinate testing and provide feedback on the impact of new ad formats and ad supported product features for internal and external tools
• Evolve content conditioning activities, including ad break marking, to drive incremental revenue and provide best-in-class customer experience
• Manage and continually improve processes related to KidVid and COPPA compliance, including commercial clearance and host selling
• Continuously identify content operations process improvement ideas to more efficiently and effectively accomplish daily activities

The Essentials:
• Bachelor's degree and/or relevant experience required
• 5+ years of experience in digital content operations or related experience
• Ad supported streaming content experience strongly preferred
• Prior experience with digital content technology ecosystems required
• Experience in operationalization of complex workflows, systems and processes
• Hands-on experience managing business-critical operational processes and driving process improvement initiatives
• Comfortable leading initiatives among business and technology stakeholders to develop new processes, enhance legacy tools, and support innovation
• Self-starter who can simultaneously balance cross-functional teams' needs while reacting quickly, dynamically, and intelligently to shifting priorities
• Ability to effectively influence stakeholders and communicate cross-functionally across all levels
• Exceptional verbal and written communication skills
• Genuine interest in streaming video, digital content operations, and innovation within the industry

Business Unit Overview :

HBO Max is where storytelling takes center stage and where creatives find a home with the support and resources to do their best work, no matter the genre or format. Whatever the viewer wants to watch is front and center and more of what they crave is easily discovered. It is where our exclusive HBO Max Originals and iconic entertainment brands thrive, with HBO, Warner Bros., DC, Turner Classic Movies, Cartoon Network and more delivering the greatest array of series, movies and specials for audiences of all ages. HBO Max launched in the US in May 2020 and is scheduled to be in an additional 60 markets this year, launching in Latin America in June and followed by upgrades of HBO-branded streaming services in Europe.

Jobcode: Reference SBJ-gkenn0-3-236-212-116-42 in your application.