Job Description
JOB DESCRIPTION
We believe in the future of entertainment – across all platforms and for all audiences.
FOX has always given unfettered access to the moments that have collectively captivated us. The breaking story. The unmissable final. The outrageous touchdown. The shocking cliffhanger. We changed the game on sports and news production. Now we're looking to change the game again. We are pioneering the future of news, sports and entertainment in the digital realm.
It's an audacious mission. We're challenging ourselves to be the first to do it - to disrupt the digital entertainment category and redefine the live experience for the next generation.
And we're doing it by starting from scratch. Think of FOX as a start up with the backing of a fortune 500 corporation. You will be part of a new team with full permission to reinvent, disrupt, and build in a highly collaborative and transparent environment.
FOX has always been an advocate for the disruptive spirit. And now we're looking for like-minded people to push the boundaries on what entertainment can mean. Join us to help make the best of sports, news, and entertainment more personal, more immersive, and more interactive than ever before.
ABOUT THE ROLE
The Manager, Incident Operations is responsible for notification and escalation of major incidents for Fox Networks, on the linear and digital distribution platforms. This will include escalation to Media and Broadcast teammates as well as corporate executives. This position will assist appropriate teams with troubleshooting issues to determine root cause. The Manager, Incident Operations will follow through with major incident tickets to ensure each issue resolution is closed out.
This role is part of the FOX Technology Operations Center, which is responsible for delivering a high-quality viewer and digital consumer experience to millions of customers across FOX networks, digital platforms, mobile applications, websites, and licensing partnerships. In short, we bring great FOX content to YOU!
ABOUT YOU
• You care about your team and are invested in their success
• You value diverse perspectives
• You are excited by new technology and its potential to change how things are done
• You have an entrepreneur's spirit
A SNAPSHOT OF YOUR RESPONSIBILITIES
Incident Management processes
• Responsible for the communication, training and adoption of major incident management processes
• Provide Major Incident reports and initiate, at times running RCA / problem management to provide timely management reporting
• Account for the creation, development and implementation of Incident Escalation Processes
• Follow through with major incident tickets to ensure each ticket is closed and issue is resolved
Collaboration & Partnerships
• Work closely with all Operations teams on process training, service reporting and continual service improvement initiatives
• Work closely with Operations and Engineering on root cause analysis and driving improvements
• Manage communications related to Incident Management across all FOX teams and functions
Performance Improvement
• Promote the use of data to make business decisions
• Track operations dashboards and constantly look for ways to make things work better, faster, and smoother
• Prioritize the use of Objectives and Key Results (OKRs) to motivate the team
People Management & Development
• Inspire a culture of continuous learning, especially in emerging technologies
• Sponsor career development programs to retain top talent
• Build and motivate high performing teams to deliver high quality products
• Facilitate an environment that fosters the development of all-star utility players
WHAT YOU WILL NEED
• 2+ years managing teams
• Experience with media operations and technical operations systems
• Technical knowledge of Media Supply Chain and Over the Top (OTT) Systems
• Ability to manage in a fast-paced environment and make quick decisions
• Ability to translate and communicate business requirements into operational and technical requirements
NICE TO HAVE, BUT NOT A DEALBREAKER
• A Bachelor's Degree is awesome, but not required
• Knowledge of emerging technologies such as 4K High Dynamic Range, and HDR10+ is a plus
Jobcode: Reference SBJ-dyk6mm-3-83-87-94-42 in your application.