Department Lead

Job Description

JOB DESCRIPTION
The FOX Mail Services department is looking for a Department Lead III to join our team in Los Angeles, CA. With responsibilities ranging from directly supervising mail services staff and ensuring adherence to department and company policies to actively participating in day-to-day mailroom operations, we are looking for a personable and experienced individual who will lead by example and champion his/her team to success.

A SNAPSHOT OF YOUR RESPONSIBILITIES
• Directly supervise Mail Services staff, carry out supervisory responsibilities in accordance with departmental and company policies and procedures
• Lead by example and model behaviors that are consistent with the company's values
• Supervise the adherence to departmental and company policies and procedures, report infractions to management
• Actively participate in the day-to-day operations, to include but not limited to inspecting, receiving, sorting, delivering, mailing and shipping packages etc.
• Monitor and evaluate daily workflow, choose appropriate courses of action to ensure department schedules and objectives are met
• Conduct daily staff meetings to drive team accountability and to exchange various information
• Maintain training methods for efficient and safe execution of departmental goals, ensuring that staff is cross trained in all pertinent functions/areas
• Prepare daily and weekly work schedules and assignments
• Review payroll daily, ensure accuracy by overseeing and correcting time clock punches
• Verify, code, and input invoices into the Studio AP system for processing
• Keep Mail Services current on employee, staff and tenant additions, moves, changes and relocations
• Provide back-up support for other mail services positions as required
• Promote and sustain a professional, positive, productive and safe work environment
• Build teamwork to enhance individual and team performance, provide coaching and mentoring
• Act as the direct liaison to employees, customers, tenants and transport companies
• Follow all company, safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries
• Provide excellent customer service during regular scheduled mail runs, special pick-ups and deliveries to the Fox Studio Lot, Fox Plaza and FAB
• Receive, sort and deliver all mail and packages according to established time frames and service standards
• Coordinate messenger services and deliveries
• Answer telephone and in person inquiries
• Perform general clerical duties including but not limited to, ordering supplies, placing service calls for equipment, filing, record keeping and photocopying
• Provide an outstanding customer service experience by finding solutions that meet customer mailing and shipping needs
• Prepare and ship freight shipments, domestic and international mailings, confirm all documentation requirements
• Process incoming and/or outgoing USPS, UPS, DHL and FedEx packages utilizing postage meters, scales, presort mail, certified mail etc.
• Enter recipient and sender info into the appropriate shipping system using USPS, UPS, DHL and FedEx etc.
• Affix postage and shipping labels to outgoing mail and shipments, maintain records on postage and shipments
• Ensure shipments and mailings go out on time daily
• Track inbound and outbound shipments using various software applications e.g. USPS, UPS, DHL etc.
• Maintain accountability using an internal package tracking system on shipping and receiving transactions, including receiving customer signatures for received packages
• Organize and maintain mail, packages and various parcels etc. for delivery and shipment, ensure that all items can be quickly retrieved
• Visually inspect mail, envelopes, packages and other items for damage, notifying supervisor as needed
• Prepare daily and monthly reports as needed
• Perform other duties as needed including coverage for other Admin Services departments or job functions

WHAT YOU WILL NEED
• Recent prior supervisory experience in Mail Services or Shipping and Receiving
• Possess strong general knowledge of Mail Services operations
• Excellent leadership skills with the ability to work with and through others to achieve desired results
• Ability to follow standardized operating procedures
• Excellent written and verbal communication skills
• Possess excellent organizational and analytical skills and the ability to multi-task within the department
• Ability to work cooperatively and collaboratively with all levels of staff, employees and vendors
• Ability to repetitively reach overhead and below the knees, including bending, twisting, pulling, and stooping; moving through narrow, confined, or elevated spaces, over sloping, uneven, or slippery surfaces and steps; walking up and down stairs, service ramps and usinng elevators
• Ability to repetitively lift, carry, pull, push and transport up to 50 lbs.
• Ability to stand, walk and sit as required to perform all job functions
• Ability to operate PCs, handheld devices, mailing and shipping equipment/software (scales, meter machines, etc.)
• Strong sense of confidentiality for company and customer information, data and materials
• Dependable/reliable with excellent attendance record.
• Valid California driver's license (without restrictions)
• Ability to operate in a dynamic, fast paced, demanding startup environment
• Ability to train across multiple job functions
• Ability to work overtime with short notice
• Ability to readily adapt to changing requirements
• Demonstrated proficiency operating all equipment and all mailing and shipping platforms
• Ability to gain and retain comprehensive knowledge of all equipment and software used in Mail Services as well as a working knowledge of all USPS, UPS, DHL and FedEx regulations

Jobcode: Reference SBJ-d963m9-18-222-110-189-42 in your application.