Customer Service Sr. Project Manager

Job Description

Responsibilities

Reporting to the VP of Customer Service, The Customer Service Senior Project Manager will provide direct support for all our projects across all Fandango Brands and Products.
• Lead Customer Service projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation
• To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments
• Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements
• Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes

Daily and Monthly Responsibilities
• Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects
• Structure and manage integrated, multi-track project performance databases for multiple digital, print, social, broadcast, and experiential projects, with an eye on overall progress
• Develop and maintain partnerships with outside resources-including third-party vendors and researchers
• Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs
• Report project outcomes and/or risks to the appropriate management channels as needed-escalating issues as necessary based on project work plans

Qualifications/Requirements
• BA/BS in any related area required.
• 7+ years of project management experience
• Strong leadership, analytical, problem-solving, and decision-making skills
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• Collaborative, strong teaming, and interpersonal skills
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize and develop and implement a project plan
• Strong abilities with Microsoft Office including PowerPoint, Excel, and Word
• Must maintain regular and acceptable attendance at such level as is determined at Fandango's sole discretion
• Must be available and willing to work Weekends and extended hours as needed
• Hands-on experience with developing web technologies and software platforms for maximum usability
• Proven success working with all levels of management
• Strong written and verbal communication skills
• Strong presentation skills

Desired Characteristics
• Strong passion for the Internet and entertainment
• Entrepreneurial spirit, high energy, integrity

Jobcode: Reference SBJ-g46j0v-13-58-197-26-42 in your application.