Distribution Operations Manager

Job Description

Distribution Operations Manager (Project Hire)

Disney Media & Entertainment Distribution (DMED) brings together the Company's best-in-class product, technology, and commercialization teams together into one global organization. DMED is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company's content engines. DMED also manages operations of the Company's streaming services including Disney+, Hulu, ESPN+ and Disney+ HotStar; and domestic broadcast and cable television networks.

DMED Technology creates products, platforms, and innovations for the DMED Segment and the Walt Disney Company by driving the strategic development and use of technology, building scalable systems and products to empower our businesses and engage consumers. With global scale, local presence, and deep technological excellence, DMED Technology helps DMED and The Walt Disney Company optimize technology, platforms, and resources, bring creative ideas to life and create industry-shaping approaches.

Responsibilities:
• Individual has in-depth knowledge and experience in own specialty. Uses best practices and knowledge of internal or external business issues to improve products or services; acts as a resource for colleagues with less experience. Role exhibits full knowledge and expertise in the function/specialty.
• Is capable of solving complex problems; takes a new perspective on existing solutions. Works independently while receiving minimal guidance. Exercises judgment based on the analysis of multiple sources of information.
• Requires conceptual and practical expertise in own specialty and basic knowledge of related specialties. Understanding of digital content distribution concepts and technologies including TVE, OTT, STB, VOD. Interest in emerging technology and platforms; particularly streaming media services.
• Has in-depth knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Accountable for driving execution and delivery of multiple high-profile projects/accounts projects with moderate resource requirements, risk, and/or complexity. May lead team-wide projects. Continuously looks for process improvement opportunities.
• Oversee applicable workflows, ensuring all deliveries have been completed. Communicate deadlines and delivery expectations across functional teams for downstream workflow needs. Escalate delivery delays to appropriate teams, inclusive of contingency plan(s). Partner with other stakeholders to ensure accurate readiness of assets (rights, plans, components, artwork, metadata, etc. depending on specific vertical). Documenting, troubleshooting, and escalating issues - ultimately driving to resolution through collaboration of internal or external partners.
• Impacts a range of customer, operational, project, or service activities within own team and other related teams; works within broad guidelines and policies.
• Explains difficult or sensitive information via executive updates; works to build consensus. Presents roadblocks and works with management to resolve critical resource conflicts. Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
• The role will oversee the delivery process of episodic, feature, bonus, shorts, trailers, artwork, and/or metadata to various digital platforms globally.
• Key day-to-day tasks include extensive vendor & asset management, inventory research, management of orders, curating source assets, communicating with customers, clients, & internal business ops team, dealing with rejections, establishing a process SLA (Service Level Agreement), and managing vendor & supplier performance metrics.
• The role will oversee the delivery process of episodic, feature, bonus, and shorts to various global, domestic, and local streaming platforms.
• The role will partner with international territory offices extensively to support their local servicing needs for Pay 1 titles, Currents, Catalog, and local acquisition content (i.e., China office, LATAM office, EMEA office, etc.).
• The role will perform extensive vendor & asset management and conduct research across all inventories, systems, and tools LTS uses for servicing operations.
• Order validation of deliverables and timelines, QC remediation, review and approval of invoices, tracking and archiving of assets
• Perform inventory research and work closely with territory teams to retrieve assets
• Troubleshooting issues as they arise through all stages of content preparation, asset creation and deliver
• Monitor the performance of vendors and ensure performance meets or exceeds standards and targets inclusive of time asset delivery and weekly milestones.
• The role will own the inventory file remediation workflow for catalog content.
• All other duties assigned by Leadership

Basic Qualifications:
• 5+ years post production, servicing and localization workflows, asset management and client/vendor management experience.
• Subject matter expertise in EST/VOD/Digital Distribution specifications, file and packaging formats, workflows, deliverables and quality metrics.
• Ability to anticipate and respond to client requirements proactively.
• Up-to-date technical knowledge in digital media tools and technologies.
• Previous customer service experience and managing clients.
• Deep understanding on A/V technical formats including IMF, UHD, HDR, Dolby-Vision, ATMOS and pro-res as well as localization requirement for dub and sub assets internationally.
• Previous experience in working with and managing vendors.

Preferred Qualifications:
• Bachelors level in an A/V Engineering or Post Production relevant subject
• Deep knowledge and understanding on ISO 9001 and 27001, 6sigma, PMP and AGILE

Additional Information:

Please note this this is a project hire role with targeted length of 18 months.

About Disney Media & Entertainment Distribution:

Comprised of the Company's international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

Jobcode: Reference SBJ-ron472-3-143-23-176-42 in your application.