Developer Relations Director

Job Description

What You'll Do

Epic is looking for a Developer Relations Director to lead a team that fosters a growing and thriving community of Fortnite Creators. This team is responsible for both Support Delivery and Outreach to creators in Fortnite Creative, acting as a bridge between the community and internal teams, such as Product, Engineering, and Marketing. The ideal candidate will have experience with fostering community engagement and developing thriving programs, a passion for delivering great support, and proven leadership skills.

In this role, you will
• Lead teams responsible for Support Delivery and Outreach to Fortnite Creators, including hiring, mentoring, and performance management
• Set the strategy for community growth and development, in close collaboration with Product
• Support business initiatives through appropriate resourcing, collaboration, and programs
• Identify and drive efficiencies in process and communication that improve the experience of both internal and external customers
• Establish and reinforce best practices for community support and engagement
• Build relationships across the organization to ensure that the team is collaborating effectively and providing value to Product, Engineering, Marketing, and other stakeholders
• Create and maintain analytics to identify areas for improvement and impacts to engagement

What we're looking for
• Bachelor's degree (computers, math, science preferred) or equivalent work experience
• Demonstrated experience as a senior leader of a technical, customer-facing team
• Passion for building an ecosystem of developers and creators
• Self-motivated individual who takes ownership of problem-solving and works proactively to improve processes
• Excellent written and verbal communication skills
• Passion for gaming and knowledge of Fortnite Creative preferred
• Driven to do the right thing, not afraid to say NO, taking calculated risks to create maximum impact
• You're user-focused, passionate, scrappy, solutions-focused, and innovative. These traits equal success at Epic and influence everything we do

This position is listed in multiple locations across North America including but not limited to:
• Cary, North Carolina
• Seattle, Washington
• New York City, New York
• California (multiple locations)
• Canada (multiple locations)
• Remote options available

Jobcode: Reference SBJ-gwex5n-3-137-218-215-42 in your application.