Policy Lead, Trust & Safety

Job Description

TRUST & SAFETY

What We Do

The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.

What You'll Do

As the Policy Lead for Trust & Safety at Epic, you will be a vision holder for your team, collaborating with production, development, design, and operations to build a global moderation team, develop standards and policy, implement processes and scalability plans in continuous alignment with a vision and strategic roadmap. You are responsible for driving the protection of the ecosystem through disciplined analytics and experimentation with measurable goals in all processes. You will enforce the vision and the policy for the existing community, contents, operation for all content moderation processes and governance.

In this role, you will
• Own - The content moderation internal and external policies, the operationalizing of said policies at the agent level. The Epic content moderation will cover all products and services of Epic
• Collaborate - With stakeholders such as business, developers, community managers and operations to ensure continuous alignment balanced with strategic execution against the vision and the roadmap with purposeful and effective communication both formal and informal, with an open mind to listen carefully and decide the most important aspects of content moderation
• Execute - Become a business owner for the results of the content moderation. Against KPIs, conduct overlapping, multivariate experiments, to better understand behavior patterns/trends, and iterate to enhance all areas of content moderation policy and its implementation in both services and processes. And identify new opportunities to enhance existing organizations, services, processes and policies

What we're looking for
• Experience as a content moderation director driving globally distributed team of internal resources as well as external resources especially in building
• Drive improvements and optimization in teams, services, tools, processes and policies
• 10+ years of relevant work experience, in game industry or entertainment industries
• Excellent communication and relationship building skills
• Mentally strong and having a great emotional intelligence
• Driven to build a great team
• Passionate about doing the right thing, not afraid to say NO and knowing how to take calculated risks to create maximum impact

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Jobcode: Reference SBJ-gwjj7j-18-221-41-214-42 in your application.