People Tech Analyst

Job Description

PEOPLE TEAM

What We Do
Our People teams – which include our pillars of HR, People Strategy, Rewards, Talent Acquisition, and Employee Engagement & DEI – help grow and develop our talented organization. We find, hire, and support the passionate people who will shape and build our company. We believe people do their best work when they're happy and challenged, so we work to make Epic a place where we continually strive to do right by our community and customers.

What You'll Do

We are the People Tech team, supporting the HR function and Epic employees with solutions that create amazing, fun experiences for the talented people who use our technology and make our games.

The People Technology Analyst is an integral part of Epic's growth and success by ensuring the accuracy and integrity of employee data, HR systems, compliance, processes and serving as a key point of contact for employee operational questions and/or concerns. The ideal candidate is someone who is extremely detail-oriented, has technical curiosity, and enjoys taking on new challenges.

In this role, you will
• Monitor support queues and respond within 24 hour response/resolution SLA.
• Provide first level of support for Workday, Greenhouse, 15Five and other HR systems to resolve common questions and escalate/route to the appropriate team for more complex questions.
• Create and maintain employee data in Workday, develop user documentation and training materials, write reports to support ad-hoc queries, perform data audits, support EIB data loads for acquisitions and performance cycles.
• Maintain Supervisory Organization and Location hierarchies to support business changes.
• Monitor Workday integrations for errors to fix or escalate.
• Assist with testing of Workday business process changes and bi-annual feature releases, as well as implementations and updates to other HR systems.
• Serve as a point of contact for IT, Payroll and People Analytics to research and resolve any employee data issues.

What we're looking for
• 2 years of Workday experience at a minimum
• Working knowledge of recruiting (ATS), feedback, and performance management systems
• Ability to communicate effectively with diverse partners throughout the organization
• A proven track record of process improvement and documentation experience
• Ability to effectively prioritize and demonstrate a strong sense of urgency
• A commitment to and track record of delivering high touch, world class service to internal and external customers
• Must handle sensitive information with the strictest confidentiality
• Ability to work in a fast-paced and rapidly changing environment

This position is listed in the following locations only:

Cary, North Carolina

London, England, United Kingdom

Jobcode: Reference SBJ-gxqp2j-3-144-227-72-42 in your application.