Desktop Support Analyst

Job Description

Main responsibilities
• Provide 1st / 2nd line IT support for all eOne employees in a friendly and professional manner via telephone, email or in person.
• Log and manage IT requests/issues on the eOne Helpdesk and ensure successful resolution or escalate where necessary.
• Help configure and roll out new or replacement hardware such as PC's, Laptops, and Mobile Devices.
• Hardware and Software sourcing and procurement including asset tracking. Maintain relationships with vendor.
• Setup new starter accounts and hardware in accordance with tasks generated on the eOne Helpdesk.
• Help move and setup IT hardware ranging from desks moves, to installing switches and servers in server and patch rooms.
• Create & maintain internal support documentation.
• Assist/Manage local and global IT projects/initiatives.
• Support and administer IT applications including Jamf, Exchange ECP, SCCM, Jira, and Confluence.

Key competencies/Requirements
• Minimum 2 years of experience in a computer support environment
• Post-Secondary Diploma or Degree in computer science or equivalent experience
• The ability to communicate effectively with people at all levels in a friendly and professional manner.
• Ability to prioritize workload in a busy environment.
• Positive, flexible attitude and a willingness to learn.
• Good knowledge of Microsoft Windows 10/11 and PC/Laptop hardware set-up.
• Good knowledge of Mac OSX hardware set-up and configuration.
• Experience with using and troubleshooting Microsoft Office 365 with emphasis on Outlook, Teams, MS Excel and MS PowerPoint and OneDrive. Understanding of collaboration and co-authoring capabilities within the Microsoft suite an asset.
• Active Directory Administration
• Familiarity with common IT peripherals i.e. Printers, Mobile Phones, Tablets.
• A good understanding of networking concepts (TCP/IP, LAN, WAN, Firewalls).
• Experience with or an understanding of the following desirable.
• AVID Production Suites
• Virtual Reality Technology
• Jira/Confluence
• Cloud file storage solutions such as Box
• Windows Server, VMware and ESX environments
• Jamf

Physical Requirements

Ability to work 8-hour days in office including some after-hours in a highly focused, results-driven, and potentially stressful environment.

Jobcode: Reference SBJ-r79mq8-18-216-190-167-42 in your application.