Coordinator, Sports Experiences - Housing

Job Description

THE ROLE

The Coordinator, Sports Experiences is primarily responsible for event operations and travel reservation management associated with clients, such as US Soccer, US Youth Soccer, USA Football, IMG Academy, PGA of America, USSSA, MLS Next, NYRR, and many more.

The person will coordinate travel reservations for large-scale sporting events. The individual's key characteristics include a strong desire to help people, strong attention to detail, organizational, communication, and customer service skills. In addition, this person must have the ability to manage multiple tasks and projects simultaneously and meet deadlines consistently.

Primary Responsibilities
• Ensure all customers attending events are provided exceptional customer service
• Optimize sales and maintain strong hotel relationships in markets
• Contract and negotiate hotel contracts with properties according to event specifics
• Create event and hotel builds in proprietary systems
• Manage hotel inventory daily across markets for city-wide events
• Help travelers with their reservations and resolve any guest-related issues
• Manage all last-minute changes leading into events
• Travel onsite for events to manage guest and client needs
• Work with the marketing department to create and distribute consistent event-related communications
• Compile and maintain event summary information, track historical sales and hotel reporting
• Gain knowledge of all events to provide customer support for inbound calls, including scheduled phone hours
• Audit hotel rooming lists to ensure accuracy of reservations
• Support accounting with reconciliation and collection process
• Assist in onsite fulfillment and hospitality services

Travel

Must be flexible with work and travel schedule. Ability to travel for work during holidays. May require up to 10% travel.

QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below represent the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:
• Bachelor's Degree in Sports Management, Hospitality, related field or equivalent experience
• Minimum of 1+ years in the sports, travel, and/or hospitality industry

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate - the best of the best. We uphold these values in our quest for excellence:
• Exceed all service expectations with our customers, partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us - always.
• Propel the power of diversity in thought, team, and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude - treat others as you would want to be treated.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan.
On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Jobcode: Reference SBJ-rzjek7-3-16-218-62-42 in your application.