Coordinator, Product & Operations Technology

Job Description

The Coordinator, Product & Operations Technology is primarily responsible for maintaining an expertise as it relates to proprietary inventory management systems and 3rd party tools in support of and from the viewpoint of the On Location Olympic Commercial Hospitality and Sports Experiences teams. The coordinator works closely with Senior Manager and other team members across legacy companies to assist in the development and management of consistent processes related to our systems and operations. Coordinator will be focused on the needs related to product sales, inventory management, ecommerce solutions, event operations, guest services, and more.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Primary Responsibilities
• Technology driven; support and issue resolution as it relates to processes, technologies, and propriety systems that product and event teams utilize.
• Cultivate a working knowledge of all events/services to provide appropriate product and technology support as it relates to event needs.
• Develop and maintain continuous knowledge of internal workflow processes and technologies, specifically proprietary inventory management system(s).
• Organize and analyze requests for system enhancements from event teams; develop enhancement documents and plans and collaborate with technology on requests.
• Assist in testing system enhancements; clearly communicate and identify further developments and/or enhancements needed for successful functionality.
• Apply critical thinking to resolve internal and external issues regarding proprietary Inventory Management System(s).
• Foster relationships with technology, accommodations, transportation, event production, and other Functional Areas within On Location.
• Collaborate with teams on product builds to establish efficiencies and consistencies in product development. Help ensure that all Olympic and Sports Experience teams are using the system effectively and similarly to streamline communications, data and reporting, and event team processes.
• Use Inventory Management System(s) to support the Sport Experiences team by building and managing product offerings, maintaining web content, manage inventory, and extract data for the purposes of event operations.
• Develop documents for operational accountability (e.g., checklists, quality assurance tests, project management) for the Product & Operations Technology team and share best practices across other workstreams.
• Establish and maintain and working knowledge of 3rd party systems in support of daily work assignments and overall project management.
• Support onsite event execution logistics related to product management and event operations such as product builds, reporting, guest check-in, transportation and more.
• Support Sports Experiences teams in event planning, customer service and execution as needed.
• Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity.
• Execute all other duties assigned by the team or leadership.
Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Travel

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required. Expected travel may range from 10-15% annually.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities
• Bachelor's Degree in Hospitality, Sports Management, Technology, Marketing, Business or a related field, or equivalent experience preferred.

Preferred Education and/or Experience, Knowledge, Skills, and Abilities
• Experience with multiple technologies and proprietary system development related to point-of-sale solutions, inventory management, and data analytics.
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
• Excellent time-management, organizational skills.
• Experience in the Travel & Hospitality industry.
• Experience working with multiple technology and software platforms, including but not limited to Office 365 platform, Asana, Smartsheet, and other digital collaboration systems.

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate - the best of the best. We uphold these values in our quest for excellence:
• Exceed all service expectations with our customers, our partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us - always.
• Propel the power of diversity, in thought, team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude - treat others as you would want to be treated.

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Jobcode: Reference SBJ-rjx192-3-131-110-169-42 in your application.