Technical Program Manager - Infrastructure Optimization

Job Description

The Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's live services. Our charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, primary services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

As Technical Program Manager You will be responsible for defining and managing programs, milestones, success criteria, resource allocation, and successful on-time delivery needed for programs and project focused on: infrastructure cost & optimization management, infra capacity management, cloud service providers, vendor management, along with process, platforms, & tools

Responsibilities:
• Engagement: partnering within our team, with game studios, services, and other platform teams.
• Programs: lead programs focused on infra cost and optimization, process and tooling for cloud server provider and vendor management.
• Identify and scope partner / customer requirements to define user stories, use cases, and requirements.
• Identity and manage cross-group dependencies needed for delivery.
• Quality: Ensuring testing to meet acceptance and performance criteria defined by the program.
• Service Management: Participating in change and release management that results in zero downtime and zero data loss deployments.
• Data: Use data and requirements to help improve vision, requirements, and service improvements.
• Efficient: Driving for services and platform operations that are easy to use, integrated, and resource-efficient.

Qualifications:
• Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience
• 3+ years of cross group program management experience.
• 2+ years of experience across component definition, design, engagement, infrastructure, engineering, and service management for online services and platforms.
• Experience in cloud computing, online gaming, or similar industries
• Experience with documentation and work tracking tools like Confluence, GitLab, JIRA, Teams/Sharepoint, Workfront, Hansoft
• Familiarity with Cloud Native Computing Foundation (CNCF), Cloud Service Providers (AWS, GCP, and Azure), and data center hosting.
• Understanding of cloud engineering components including container models, service discovery, monitoring and diagnostic tooling, and dev chain tooling desirable.

Jobcode: Reference SBJ-d2q45y-3-138-33-178-42 in your application.