IT Services Specialist

Job Description

The IT Service specialist is responsible for first, second, and third-line support at the Electronic Arts office in Bucharest.

Reporting into the Romania Site IT manager, and working in a local team of ten, primary work tasks include day-to-day support of end-users, maintenance of local infrastructure, participating in both Local and Global IT projects.

The IT Service specialist needs to be able to communicate and collaborate within the global IT team while maintaining focus on local business requirements.

The ideal candidate would be outgoing and proactive, technically astute with a keen eye for detail and documentation.

Focus on customer satisfaction is key, being the face of IT at EA and leveraging excellent technical knowledge and skills to deliver exceptional IT support.

Work task examples
• Prioritize helpdesk tickets, monitor email queues
• User support – Hardware and Software
• Infrastructure support – Network, File shares
• Managing security permissions
• Meeting room AV setup and maintenance
• Participation in IT projects

Technical Skills
• Hardware knowledge – Desktop, Laptop, Console, AV, Server
• Meeting room AV equipment – Cisco Video Conferencing
• Active Directory – Understanding of Users, Groups, OU's, Security
• Network - LAN, WAN, Wireless, Firewall, VPN, DNS, DHCP
• Operating systems knowledge – Windows, macOS
• End-user Support - Troubleshooting ability

Soft Skills

Feedback
• Seek feedback and input from peers and manager
• Be able to act on feedback and turn that into positive results
• Offer constructive feedback to peers and manager, communicate risks to the business environment or processes to IT Leadership.

Structure & Planning
• Deliver on time and to the right quality
• Set realistic timescales for work
• Understand dependencies
Ownership
• Take ownership of day-to-day tasks
• Take ownership of local projects
• Identify risks

Culture
• Positive attitude
• Team player
• Customers first mentality
• Focus locally (local site), collaborate globally (within EA world)

Reliability
• Deliver on promises
• Understand priority and business impact

Industry knowledge
• Follow IT best practice
• Follow industry trends
• Interest in technology

Jobcode: Reference SBJ-r1bqnv-13-58-82-79-42 in your application.