Developer Relations Manager

Job Description

The Developer Relations team is responsible for acting as the primary point of contact between the EA digital platform (EADP) and game development teams. This involves partnering with game studios at every stage of their projects, as well as helping EADP understand the needs, schedules, issues, and strategic objectives of the game teams. This role is also responsible for managing these relationships to ensure long term success of EA.

Developer Relations are focused on partner engagement and success, community building, onboarding of EADP products, and act as an important feedback loop for improving platform products.

Responsibilities

Reporting to the Sr. Director, Developer Relations and Solutions, you will make the process of applying the power of the Digital Platform (EADP) easy by:
• Being knowledgeable about all EADP products to be able to represent their core usage, features, and provide key support contacts
• Using platform expertise to guide partner teams/studios on solutions and adoptions to best suit and anticipate their needs
• Coordinate with other program managers, product managers, engineers, live producers, and designers on individual titles to ensure EADP technologies are delivering on expectations that delight our partners and players
• Provide feedback of current operations and relations between studios and EADP teams
• Help map game/studio needs to EADP products and identify gaps/feature requests for roadmap building
• Be a trusted Point of Contact for game teams in all EADP-related matters

○ Guide game teams through EADP product onboarding flows

○ Provide initial support when customers don't know what the next steps are, and route as needed

○ Manage the overall support status for the account: remove blockers, address incidents, and help accomplish team goals
• Maintaining key account information per title (i.e. key contacts, game SKUs/platforms, milestone dates, usage projections, committed tech adoptions)
• Maintain game project status as it related to EADP (i.e. Orbit, Gate reviews, WSR)
• Represent EADP in game-related meetings (i.e. Launch Readiness, Gate Reviews)
• Act as a voice of the customer, providing insight of overall themes, concerns, needs and process/feature gaps that will help develop strategic plans to best support our partners and players

Qualifications
• 4+ years of experience working in technical program management and systems integration, and an understanding of business/product management
• Experience across all phases of product development using Agile and Waterfall methodologies, especially with enterprise platforms
• Experience working with ALM solutions (JIRA, Confluence)
• A solid foundation in computer science, experience as or with software developers
• Comfortable with communicating with all levels of management and developers
• Experience with HD and mobile gaming industry, development, platforms, and ecosystems
• BS or BA degree in computer science or equivalent experience is desirable
• Passionate about games

Jobcode: Reference SBJ-rv5vkn-18-118-32-213-42 in your application.