Videogame Tester - Danish
Electronic Arts
Madrid, España
EA IT
The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to ''ensure better play.''
Summary of the Role:
RPM provides secure transfer of game builds to all EA global locations/employees and archives games for potential remastering. Reporting to our RPM Service Manager, our next RPM Service Lead is our team's Customer Success Manager for all EA Titles and partners to those Titles. The Service Lead will:
• Coordinate the release and archival of all Titles.
• Communicate new features to Titles to make their Service usage more efficient; communicate Titles' new feature requests back to RPM to improve our Services.
• Lead Title and partner Service Reviews to ensure effective Service usage.
Key Responsibilities:
• You will lead all phases of a project development lifecycle as it pertains to our Service.
• You will operate as the lead contact/advocate for all matters specific to RPM customers. Helping with high impact requests or issue escalations.
• You will develop a Trusted Advisor relationship with customers, partners and executive sponsors.
• You will share progress reports on monthly/quarterly projects to all partners.
• You will forecast and track customer metrics and deliverables.
• You will conduct Service Reviews to evaluate customer demands and Service usage; determine types of Services satisfying customer needs and the RPM's goals.
• You will oversee all customer communications, conflict resolution, and compliance of customer deliverables and goals.You will work in internal projects to improve our Service effectiveness.
• You will engage on overall RPM Service roadmaps.
• You will meet with senior management to update and discuss RPM topics and customer strategy.
Job Qualifications:
• 3 years of IT Service/Customer Success/Account Management experience.
• Interest in Strategic Consulting.
• Experience impacting at all levels of the organization, including executive and C-level.
• You will work with us in tight and changing timelines.
• You will need project management skills, including setting and reviewing schedule, performance and financial targets for the project, but also identifying risks and solving conflicts.
• You have technical competence, experience working across multiple platforms and a variety of technologies in a large globally dispersed enterprise environment.
Join us in driving the next revolution in games.
Jobcode: Reference SBJ-r1ybpv-3-238-254-78-42 in your application.
Electronic Arts Inc. is a global leader in digital interactive entertainment. EA develops and delivers games, content and online services for Internet-connected consoles, mobile devices and personal computers.