Benefits Analyst

Job Description

Role: Benefits Analyst

People Experience

Most companies call it HR. At Electronic Arts we made the deliberate decision to brand our organization People Experience (PE). It is not just a play on words, PE is a team of cultural stewards who carefully create programs and talent strategies that directly impacts our teams’ experience and enables our People to achieve the most meaningful work of their careers.

We’re responsible for recruiting the best diverse talent on the planet and supporting their growth through learning programs, internal mobility, affinity group participation, and leadership development. We listen to our employees and dive into analytics to anchor our recommendations and decisions to keep engagement high. Last but not least, we’re responsible for a total rewards strategy that incentivizes equitably, provides outstanding benefits, and ensures a safe and inspiring workplace for our teams. 

About the Position: 

Reporting to the Senior Benefits Manager, you will have benefits and wellbeing program administration responsibilities and will be the main contact for employees. A focus on accuracy, and exceptional customer service skills will be a necessity to respond to employee inquiries, reconcile statements or invoices and coordinate benefits with insurance carriers.

Key Accountabilities:
• Manage the administration of EA’s health and welfare plans across Canada, including provincial healthcare and temporary coverage for new residents
• You will help administer EA’s North American retirement programs
• You will manage the administration of other global benefit and wellbeing programs
• Operate as first contact for employees regarding any benefits inquiries and handle all issues confidentially
• Coordinate and facilitate benefits orientation and support enrollment for new and existing employees
• Communicate with insurance carriers regarding claims resolution, and reconciliation of monthly billing statements, including troubleshooting data or employee issues
• Verify and submit monthly billings, invoices, and maintain reconciliation spreadsheets
• You will oversee data maintenance, integrity and regular data audits
• Respond to Payroll/HR inquiries regarding benefits
• Perform quarterly audits against insurance company reports and HRIS records
• Coordinate and promote events such as retirement education, vendor info sessions, and the annual flu clinics
• Help coordinate and organize onsite quarterly benefits events with the Wellbeing team as well as participate in Wellbeing fairs
• Prepare, post and promote employee communications
• Maintain employee benefits portals in both English and French
• Maintain benefits procedures, materials and insurance documents
• Help with global projects where necessary
• Provide vacation coverage for leave of absence administrator, helping prepare paperwork, coordinate claims, update systems and communicate with all partners
• Additional responsibilities or different responsibilities may be assigned at discretion of manager.

Qualifications & Competencies:
• Completion of a Bachelor’s degree or equivalent work experience in the HR/Benefits field
• Minimum two (2) years experience in a similar role
• Manage multiple requests with different timelines for delivery
• Build relationships with all colleagues and external partners
• Ability to define and solve problems by using and critical thinking, collecting data, establishing facts, and drawing valid conclusions
• Excel at completing tasks with defined timelines and a fluctuating workload
• HRIS experience i.e. Workday
• Proficient MS Office (Excel, PowerPoint, Word and Outlook)
• Language Requirement: must be fluent in English.

Jobcode: Reference SBJ-gxkepj-3-145-186-6-42 in your application.