Full Time Job
Sr. Manager, Localization Operations - Gco
Disney+
- Paid
- Full Time
- Executive (10+ years) Experience
Job Description
In 2019, The Walt Disney Company launched Disney+, a Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world. The Direct to Consumer (DTC) service will serve as the exclusive home for viewing original movies, series, short-form, and more, along with a vibrant catalog that spans classic Disney Animation to the most recent movie releases.We're looking for talented team-players with an entrepreneurial spirit, who will thrive upon the legacy of our company yet embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's DTC experience through strategic hard-work and determination.
As a member of the Disney Streaming Operations Development team within the Global Content Operations organization, you will lead a team responsible for project managing all localized components for Disney+, Star and Star+ Originals, Catalog and Current linear TV releases. Through excellent communication, leadership, organization, and knowledge of localized components and their associated workflows, you will ensure that systems and component delivery processes are optimized, documented, cataloged, and maintained for your team. You will be highly collaborative, have a keen eye for innovation, and be consistently motivated to solve the challenges that come with launching content on a global platform.
Responsibilities:
• Lead the Global Content Operations Localization team responsible for creating, tracking and reporting Disney+, Star and Star+ localization orders and delivery status for our Originals, Catalog, Current linear TV releases and marketing campaigns
• Oversee large-scale and title level localized component delivery projects across a wide range of asset types and languages
• Build strong relationships with our studio partners within Disney by serving as the day-to-day point of contact for localized component delivery
• Effectively communicate project and title level updates cross-functionally and with our internal and external key stakeholders and partners
• Effectively articulate the value of content localization requirements and regional preferences set by Disney Character Voices International to cross-functional teams
• Identify and manage risks through prioritization and troubleshooting
• Lead and develop innovative initiatives that that help scale our operational workflows and bring cost efficiencies to the localization process
• Deliver performance insights that lead to actionable opportunities
• Perform gap and root cause analysis of existing workflows, recommend, and lead action plans that will improve our video publishing processes, asset requests, and delivery workflows
• Create best practices documentation to educate internal and external teams on how to best deliver localization materials to Disney+
• Use data and performance metrics to assist with vendor & partner evaluation with the Content Operations, Production, and Marketing teams
• Collaborate with our Platform Operations team to define tool requirements and enhancements to help scale our workflows
• Work on ad-hoc projects as needed
Basic Qualifications:
• 10+ years of experience managing content operations, with localization experience a plus
• 3+ years oexperience managing and leading teams in the global content operations space
• Solid understanding of consumer expectations regarding subtitling and dubbing in international markets
• A proven track record of identifying tooling and workflow solutions and operational efficiencies
• Prior experience leading root cause analysis investigations and creatively figuring out solutions to operational challenges
• Strong project management skills and the ability to juggle multiple projects at a time
• Ability to operate effectively in ambiguity and willingness to pivot as needed
• A collaborative spirit, especially as an expert at getting things done, all with a positive attitude
• The ability to question the way we do things and recommend alternative solutions that drive impact to the business
• Identify and execute on opportunities to improve asset quality and production pipelines for the Global Content Operations team
• Define production methodology for new or out-of-band asset types to continuously evolve new, scalable solutions and operational workflows
• Inspire your team to constantly innovate and automate the work they are managing
• A personal affinity for the brands and franchises of The Walt Disney Company
Jobcode: Reference SBJ-g6npe8-54-173-43-215-42 in your application.
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Company Profile
Disney+
Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ and Disney+.