Lead Media Systems Operations

Job Description

Disney Streaming is responsible for developing and operating The Walt Disney Company's direct-to-consumer video businesses globally, including Disney+, Hulu, ESPN+, and Star+. We serve consumers by bringing the world's most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. Our core mission is to imaginatively challenge convention with innovative technology that gives global audiences the freedom to access content on their terms across any connected device, time, or location.

The Edge Operations team mission is to provide resiliency and availability of critical infrastructure in our various data centers and co-locations that power the media distribution of all of Disney Streaming's world-class products.

For the role of Lead Media Systems Operations we are looking for a candidate specialising in caching technology and distributed networking, and operational experience in CDN edge services. This role will join the Media Operations organisation as part of a team alongside our Operations, Infrastructure and Media Distribution teams in managing our growing caching infrastructure. Areas of focus include:
• Lead implementation of processes and programs with remote and global teams to ensure efficient day-to-day operations, while balancing competing priorities.
• Provide senior tier-1 on call evaluation, escalation and support.
• Actively monitor performance metrics across our caching infrastructure for issues.
• Work to solve caching issues in concert with our edge engineering organisation.
• Mentor and provide operations directions for senior, mid-level and associate operators.
• Participate in tooling development to automate and improve lifecycle and operational management of caching environment.
• Point of contact for CDN edge services operations; collaborating with operations and infrastructure organisations as needed.
• Design and develop procedures to make preemptive and immediate corrective actions that minimise risk.

Responsibilities:
• Monitor for and react to alerts within the CDN edge services providing senior tier-1 support.
• Provide clear communication/escalation/follow-up/closure of alerts and maintenances to teams within the organisation.
• Collaborate with engineering and internal teams involved with maintaining our server infrastructure.
• Lead and mentor junior staff.
• Support high profile content releases and events.

Required Skills & Experience:
• In-depth knowledge of HTTP/DNS/Internet architecture
• Understanding of HLS streaming video protocol and how it interacts with caching.
• Experience in CDN operations environments.
• Familiarity with cloud technologies AWS, GCP.
• Familiarity with web servers NGINX and HAProxy.
• Experience working with Varnish Cache.
• Experience with open-source software Apache HTTP Server, Tomcat, and Traffic Control.
• Knowledge of video players and impact on cache logic.
• Experience with monitoring tools Grafana, Datadog.
• Experience working with ELK Stack for log analysis.
• Familiarity with DevOps/CI/CD and automation software Ansible.
• Familiarity with Python with scripting language.
• Strong operational experience.
• Passion for troubleshooting and debugging.
• Excellent interpersonal skills and effective verbal/written skills with both business and technical teams.
• Experience using JIRA, Confluence, and GitHUb
• BS/BA

Additional Information:

DISNEYTECH

About Disney Streaming:

Comprised of the Company's international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Capitals B.V., which is part of a business we call Disney Streaming.

Jobcode: Reference SBJ-gxqneq-18-191-147-190-42 in your application.