Senior UX Researcher

Job Description

Overview
Our Team: The Discovery Digital/DTC team works at the crossroads of technology and entertainment to bring content from iconic television brands to our audiences on digital and streaming platforms in the most delightful ways we can imagine and build. Our mission remains true to the principles that founded Discovery – we seek to ignite people's curiosity to explore the world around them through amazing viewing experiences.

The Role: Discovery is seeking an enthusiastic Senior UX Researcher to join our experienced and collaborative Digital Research and Consumer Insights team. This is a fantastic opportunity to generate and share insights with highly engaged stakeholders that value and understand the important role UX Research plays to support the Global Product and Design teams. Your work will span a range of both quantitative and qualitative research such as surveys, moderated in-depth interviews, usability testing, concept tests, diary studies and other applicable methods as needed. You will directly influence the development of digital products (Web, Mobile and Connected TV's) used by millions of customers – the newly launched discovery+ app, our suite of TV Everywhere apps (i.e. Discovery GO, TLC GO, HGTV GO, and more.)

If you have a track record and passion for designing, executing, and uncovering actionable insights across a variety of generative and evaluative methods, then we would love to talk to you about joining our team in support of the VP of Global Product and UX Research.

Responsibilities
• Design, conduct and analyze qualitative studies, including field observations and interviews, remote and in-person user testing studies for existing and future products.
• Design, conduct and analyze quantitative studies, such as surveys to evaluate impact of product changes and gather insights at scale.
• Work with researchers, product managers, and designers to prioritize and conduct research.
• Identify and explore new opportunities through creative research methods and ideation sessions to help define problems, product roadmaps, vision, and strategy.
• Collaborate closely with other researchers, designers, product managers and marketing to ensure research delivered is integrated into every aspect of the product and provides a holistic view of our users and their problems.
• Synthesize and communicate research findings and insights to inform actionable decisions to different stakeholders.

Qualifications
• 3+ years of UX research experience that has included moderation, and execution of both generative and evaluative methods for cross-functional teams.
• Proven knowledge of qualitative and quantitative research methodologies and experience implementing them via tools like UserTesting.com, UserZoom, Qualtrics, etc.
• Exceptional ability to synthesize multiple inputs (reporting data, metrics, qualitative and quantitative insights) to arrive at recommendations that deliver customer-focused outcomes for the team.
• Experience integrating user research into product design practices.
• Exceptional communication and storytelling skills.
• Naturally inquisitive, positive attitude, open mind and detail-oriented.
• Strong organizational skills with ability to act independently and responsibly.
• Ability to manage and balance multiple (and sometimes competing) priorities in a fast-paced, complex business environment and can manage time effectively to consistently meet deadlines.
• Team player and relationship builder.
• Portfolio work samples focused on a variety of UX Research methods.
• BA/BS degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Cognitive Sciences, or equivalent practical experience.
• Experience with digital products, streaming services, or subscription products is a plus
• Must have the legal right to work in the United States

Jobcode: Reference SBJ-rvopv0-3-145-186-173-42 in your application.