Junior Platform Engineer

Job Description

Responsibilities
• Training on various tools and systems used in Tier 1 to monitor our production Infrastructure & Network, platforms such as Pager Duty, SolarWinds etc.
• Familiarize with different stakeholder functions supported by Tier 1 across the Discovery portfolio
• Assist Platform engineers with outage vetting and escalating to our Tier 1 and senior engineers
• Assist with writing of outage notifications, raising and managing tickets in ServiceNow, following Discovery's Incident Management process
• Assist in the creation and maintenance of department documentation and Standard Operating Procedures

Requirements
• Previous experience working in IT
• Working knowledge of MS Word, Excel, or similar computer software systems
• Excellent interpersonal skills
• Flexibility to work early morning, evening, weekend, and overnight shift
• Works well under pressure
• Completed or coursing a bachelor's degree in Information Technology, Information Systems, Computer Science or Engineering, or related field or equivalent experience
• Excellent English written and verbal communication skills

Jobcode: Reference SBJ-re8212-52-14-224-197-42 in your application.