Junior Infrastructure Analyst

Job Description

Overview

As Discovery Inc's portfolio continues to grow – around the world and across platforms – the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds, implements and maintains the business systems and technology that are critical for delivering Discovery's products, while articulating the long-term technology strategy that will enable Discovery's growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms.

From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Discovery forward on the leading edge of technology.

Responsibilities
• Training on various tools and systems used in Tier 1 to monitor our production Infrastructure & Network, platforms such as Pager Duty, SolarWinds etc.
• Familiarize with different stakeholder functions supported by Tier 1 across the Discovery portfolio
• Assist Platform engineers with outage vetting and escalating to our Tier 1 and senior engineers
• Assist with writing of outage notifications, raising and managing tickets in ServiceNow, following Discovery's Incident Management process
• Assist in the creation and maintenance of department documentation and Standard Operating Procedures

This position will require to work 24 x 7 x 365 shifts and at times may require some flexibility.

Qualifications
• Previous experience working in IT
• Working knowledge of MS Word, Excel, or similar computer software systems
• Excellent interpersonal skills
• Flexibility to work early morning, evening, weekend, and overnight shift
• Works well under pressure
• Completed or coursing a bachelor's degree in Information Technology, Information Systems, Computer Science or Engineering, or related field or equivalent experience
• Excellent English written and verbal communication skills

Please be informed that we will consider applications only in English version.

Jobcode: Reference SBJ-gpjzj9-18-222-10-9-42 in your application.