Coordinator - People & Culture Ops With French

Job Description

Overview

The world is changing all around us. To continue to grow as a business over the next years we must look ahead, understand the changing trends and be prepared for that what's to come. We must get ready for tomorrow today. Join us to be part of the adventure. Discovery inspires people to be the best they can.

Discovery has undertaken a major initiative to transform our People & Culture function through the end to end design and implementation of a future state solution including the development of new shared Global Services, and implementation of technologies including SAP SuccessFactors and ServiceNow that will deliver a digitally enabled People & Culture function and workplace.

In this role you will be responsible for being the first point of contact for employee query resolution. You will utilize your excellent customer service skills to deliver an exceptional employee experience, partnering with subject matter experts across our People & Culture function to provide timely responses to employee queries and requests. We are looking for an individual who is passionate about delivering an exceptional employee experience and is comfortable working in fast-paced international and challenging environment.

Responsibilities
• Support employees, line managers and external vendors with diverse queries and service requests across various communication channels, including case management, live chat, telephony and email
• Support and guide employees on how to complete self-service transactions as required
• Manage and action cases requested by employees in SAP SuccessFactors and ServiceNow
• Process and approve employee data from self-service transactions as required
• Consistently execute People & Culture transactional services according to agreed service levels
• Work collaboratively as a global team with other areas of the People & Culture team or other Discovery teams (such as Global Technology & Operations) to resolve escalated or misdirected employee questions
• Ensure integrity and accuracy of employee records
• Perform data processing for all transactions in People & Culture systems
• Maintain organisational structures within the People & Culture systems
• Analyse data processed in the systems and vendor integrations to determine compliance and accuracy
• Assist with testing related of People & Culture systems if required
• Manage and evaluate multiple employee programmes to ensure policy compliance
• Participate in People & Culture projects and initiatives to improve processes and drive efficiencies system
• Conduct audits and quality assurance testing to ensure accuracy of transactions and processes

Qualifications
• 1+ years of professional experience in a global organization (HR administration-related is preferred)
• Fluency in English, both written and spoken
• Fluency in French would be a plus
• Knowledge of HR Systems such as SAP HCM and/or SuccessFactors
• Knowledge of case management systems such as ServiceNow will be an asset
• Good communication skills and confidence to deal with people at all levels across the organization
• Ability to prioritize workload
• Good analytical and numerical skills
• Intermediate or higher knowledge of MS Excel
• Customer focus and team-working skills
• Strong organisational and time management skills, with attention to detail

Jobcode: Reference SBJ-d28b27-3-145-59-187-42 in your application.