Full Time Job
Coordinator - People & Culture Ops
Discovery
- Paid
- Full Time
- Entry (0-2 years) Experience
Job Description
ResponsibilitiesResponsibilities:
Answer HR customers' (employees, vendors, business partners, managers, etc.) questions regarding benefits, payroll, taxes, absence, time, compensation and HRIS Administration.
Serve as front line, Tier 1-2, administration for employee requests ensuring exceptional customer service satisfaction.
Document all inquiries, issues and transactions using the case management system
Serve as front line benefit & payroll administration, answering questions while escalating to HR Services Specialist and HR Operations management as needed.
Run & analyze reports, queries and extrapolate data/information
Participate in projects and initiatives to improve processes and drive efficiency
Achieve performance measures and adhere to established SLA requirements
Perform other responsibilities as assigned, which may become essential to the position
Requirements
Requirements:
Bachelor's Degree in HR / business / or related field; or equivalent work experience
Minimum one year at the HR experience, preferably within an HR operations team, service provider and/or shared services environment
1-2 years payroll experience for 1000+ employee base
Knowledge and understanding of benefit administration
Knowledge of HR Systems (SAP, Workday, etc.)
Knowledge of case management systems (ServiceNow)
Strong verbal/written communication skills, organization skills, detail-oriented, yet able to analyze and recommend alternatives
Ability to prioritize and address competing demands; multi-tasking capacity critical
High degree of respect for the confidentiality and sensitivity of HR and payroll data
Proficient in MS Office Suite (Excel, Word, PowerPoint, Visio, etc.)
Must be able to demonstrate ability to learn and understand various computer systems
Must possess the ability to work effectively within a fast-paced environment
Nearest Major Market: Knoxville
Jobcode: Reference SBJ-g6nyn8-18-234-139-149-42 in your application.
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Company Profile
Discovery
Discovery, Inc. is the global leader in real life entertainment. We serve passionate fans with content that inspires, informs, and entertains, providing leadership across deeply loved and trusted brands, such as Discovery Channel, TLC, Animal Planet, HGTV, Food Network, and Travel Channel.